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Creating team is biggest challenge for hoteliers
- United Arab Emirates: Sunday, January 09 - 2005 at 11:04
- PRESS RELEASE
Creating a team that gels is one of the biggest challenges facing hoteliers today, according to Pam Wilby, general manager of the upcoming Grosvenor House West Marina Beach by Le Meridien.
Her pre-opening team is made of 22 key senior managers of Le Royal Meridien Beach Resort & Spa, including Wilby as general manager of both properties.
The team has had decades of experience and was extensively involved in doubling the inventory of rooms at Le Royal Meridien from 242 to the current 500 as well increasing the number of restaurants and bars to 13.
Wilby explained: "We have been lucky in that the groundwork of team-building has already been in place, which has meant other processes have run far smoother. Contacts with suppliers in the market are long-standing, as are sales, marketing and recruitment channels.
"Now, our most pressing task will be trying to map out the future of a location - Dubai Marina - and our service offering. We see it as anticipating a lifestyle, and creating lifestyle support. It is this out-of-the-box - yet realistic - thinking that will see the team's vision come to fruition.
"Creating new benchmarks will also be challenging: levels of hospitality in Dubai are already extremely high already, so the team has to scale considerable heights to justify the grand-deluxe positioning we believe will fit the property."
Grosvenor House will have 217 sea-facing rooms, while the 205 apartments will offer stunning marina views, and three of the signature touches will be plasma televisions in all rooms, personalised butler service and 24-hour room service, in addition to the use of beach and pool facilities at the adjacent resort.
The top 11 floors will be dedicated to the Grosvenor Club, premium executive accommodation whose guests will also have access to the 44th floor dedicated lounge that will provide an unrivalled observation deck over Dubai.
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Notes and media contacts
London-based Le Meridien (www.lemeridien.com) is a global hotel group with a portfolio of over 135 luxury and upscale hotels (36,000 rooms) in 56 countries worldwide. The majority of its properties are located in the world's top cities and resorts throughout Europe, the Americas, Asia Pacific, Africa and the Middle East. The company also enjoys a strategic alliance with JAL-owned Nikko Hotels, providing loyal guests access to an additional 44 properties around the world.Further information:
Susan Furness / Kirstie Hepburn
Strategic Solutions for Grosvenor House, West Marina Beach
tel. +971 4 391 5390
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Posted by Anne-Birte Stensgaard, Senior News Editor
