Fujitsu Siemens Computers appoints Cadensworth FZC authorised parts reseller

The new arrangement will ensure improved availability of local stock for FSC's service partners, who will also benefit from faster reaction and spare parts deliveries. This will also guarantee superior service levels for their enterprise customers through reduced downtime.

"With our business showing continued growth we are reviewing our systems and procedures on an ongoing basis to ensure that we deliver, and maintain, the highest standards of customer care," said Toni Junghaenel, Service Manager, Middle East, Fujitsu Siemens Computers. "The new partnership with Cadensworth, a major solution provider in the spare parts area, gives us certainty that we will be able to deliver superior service to our market and our partners."

"In particular, the alliance with Cadensworth will give a significant boost to our new business strategy, which is focused on large enterprises," added Junghaenel. "Strong logistical support from Cadensworth will guarantee that spare parts are delivered in the quickest time possible, thereby keeping down-time to a minimum. We will also be able to offer our clients a customised service, through direct access to the spares depot."

"As an experienced supplier of authorised spare parts for major players, Cadensworth has developed strong expertise in selling spares to service providers and other customers in the region," said Radha Krishnan, Business Manager, Cadensworth FZCO.

"Cadensworth has a dedicated warehouse for spare parts backed by an excellent infrastructure; our operations are driven by a business process that is fully web-enabled. By adding Fujitsu Siemens Computers to our portfolio of high-profile IT clients, we are confident that this partnership will trigger a major transformation in the company's spare parts delivery chain," added Krishnan.

Cadensworth FZCO, based in Jebel Ali, is a part of a group head quartered in Singapore actively engaged in the IT and Telecommunication business in the Asia pacific Region, Indian sub-continent and Middle East & Africa representing more than 15 Global brands covering different product categories. Its core distribution model integrates Sales, Delivery, After sales and Maintenance Service.