Altitude Software continues excellence with ContactCenterWorld.Com's 2005 Members' Choice Awards

The Altitude uCI 7 outbound solution was rated the best by users in criteria such as "ease of implementation", "flexibility to adapt to your needs" and "support and after sales care". The 2005 Member Choice Awards were voted by over 3500 qualified end-users from 83 companies. ContactCenterWorld.com is a leading online resource site for the contact centre industry around the world.

"Awards distinguish companies that maintain exceptional leadership and customer focus"
"Winning the 2005 Member Choice Awards is a direct result of our customer's satisfaction with our solution. This is great feedback. It is an incentive for us to keep a dialogue with our customer's that is key to our corporate culture," said Gastão Taveira, Altitude Software CEO. In announcing the winners, Raj Wadhwani, ContactCenterWorld.com Editor-in-Chief, stated "The customer always comes first - and these awards truly distinguish those companies that maintain exceptional leadership and customer focus - as said so by their customers - the people that really matter. The quality of feedback from voters was overwhelming and each and every winner deserves the credit and recognition they will receive as a winner." Commenting on this latest award, Riadh Boukhris, Altitude Software vice president Middle East, Africa and South Asia added, "Customer expectations for personalized, multichannel customer service continue to rise in the Middle East and Africa regions, and today, more and more enterprises are realizing that contact centres are critical business tools for daily operations. This award from ContactCenterWorld.com further validates that we are fulfilling a market need."

Fast growth vendor to CRM service providers
In use in tens of thousands of agent positions in CRM service providers, Altitude uCI 7 is a powerful, flexible tool, acknowledged by the industry for its ability to deliver return on investment and increase operational effectiveness in the contact centre. "As the leading independent contact centre solutions vendor, Altitude Software has the resources, the global reach and the expertise necessary to partner with the major players in the growing CRM service provider field," stated Miguel Lopes, Altitude Software Vice President Marketing & Product Management.

Altitude Software has an outstanding track record in providing contact centre service providers with specialised products and proven methodologies designed to drive a sound return on investment when deploying a customer interaction management solution. Its products and business model are of increasing interest to the CRM service provider market, as acknowledged by analyst and market research firm Gartner, Inc. in the recently published "Magic Quadrant for Contact Centre Infrastructure, EMEA, 2004", which has again placed Altitude Software in the Visionary quadrant in the EMEA contact centre market.

Outbound solution deployment doubles agent productivity
In a recent deployment at Europe's largest CRM service provider Transcom, the Altitude uCI 7 outbound solution doubled agent productivity in a leading pan-european telco welcome program. "Altitude uCI proved a great fit to our business needs," said Jon Fitch, Transcom Chief Technology Officer. "It gives service providers a real competitive advantage. It has short implementation times, allows a rapid application development of new marketing campaigns and enables fast replication of services to multiple sites".

Altitude's Outbound Call Management Solution is based on a software dialler that can provide all the benefits of outbound dialling with the flexibility to adapt quickly and easily to changing business needs. It provides all pacing modes including powerful predictive dialling algorithms, as well as campaign and list management, real-time monitoring and reporting.

Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; outbound telemarketing, sales and service; and business process management. Altitude uCI 7 introduced support for virtual contact centres, reusable function modules, quick campaign and site replication and enables an easy integration with information sources and applications. The new features allow customers to reach new levels of productivity and to boost their ability to implement an effective CRM strategy.