New Altitude uCI 7 Feature Pack addresses emerging contact centre market trends

Altitude uCI 7 W'05 Feature Pack is immediately available worldwide through direct and indirect Altitude Software channels, including the Middle East region.

Altitude uCI 7 W'05 Feature Pack provides companies with a significant set of robust features designed to raise productivity, lower ownership costs and achieve faster setup time. Increased infrastructure independence enables contact centres to smoothly transition to VoIP, even while using circuit-switched or hybrid infrastructure, keeping existing campaigns and services. "Altitude uCI 7 W'05 truly delivers on Altitude's commitment to integrated innovation," commented Riadh Boukhris, Altitude Software vice President Middle East, Africa and South Asia. "With this latest Feature Pack, Altitude Software continues to lead the way in accelerating time to value for world-class contact centre software solutions that power operational business processes."

Providing companies with a significant set of robust new features
Altitude uCI 7 W'05 Feature Pack is geared to enable contact centres to profit from the latest technology and management trends, while protecting previous technology investments. "The W'05 Feature Pack stresses our commitment to match customers requests, with a set of features that enable contact centres to improve their results by leveraging their IT staff, virtualizing their infrastructure (VoIP and TDM) and reducing their capital investments", said Miguel Lopes, Marketing & Product Management Vice President.

Key enhancements of Altitude uCI 7 Feature Pack W'05 include:
- Twin Desktop Creation - A single application development studio supports both Windows and Web agent desktops. Altitude uCI offers Web and Windows-based agent desktop applications that allow the execution and control of multimedia interactions, while maintaining a unified view of the customer. Customizable scripts, running on the agent application, provide the necessary information for agents to interact with customers, while saving training costs;
- Easy Remote Agents - Extend your contact centre. Altitude uCI enables remote agents in a switch independent way. It easily adds remote workers allowing you to improve service by deepening the contact centre in your organization, extend the contact centre outside your organization and take advantage of offshoring, while keeping your experts at home;
- Quality Monitoring - Track your customer experience and train your agents based on actual results. Altitude Voice Recorder is a station side digital recording tool that provides digitized, online voice recordings and playback. Altitude Voice Recorder is fully integrated within the Altitude uCI suite;
- LDAP Integration - LDAP has become a core element of IT management. Altitude uCI now integrates with LDAP directory services for most media;
- Express Installer - Wizard guided setup allows a faster, full system install in minutes, including customization;
- New Integration Server Suite APIs - Easily integrate with any new or legacy application using open standards through the Altitude Integration Server, starting from Web Services in .Net to Java and C APIs;
- Enhanced compatibility - Contains several new platforms, including Linux.

Altitude uCI 7 delivers personalised customer service and maintains consistent customer information across all communication channels.
Altitude uCI 7 is a suite of customer interaction management solutions for customer service, help desks, collections, order desks, outbound telemarketing, sales and service and business process management. Altitude Software has an outstanding record in supplying contact centre service providers with specialised products and methodologies with a proven return on investment.

Altitude uCI 7 introduced support for virtual contact centres, reusable function modules, quick campaign and site replication and enables an easy integration with information sources and applications. The new features allow customers to reach new levels of productivity and to boost their ability to implement an effective CRM strategy.

Altitude Software is the only independent global vendor of European origin listed in the "Contact Centre Infrastructure Magic Quadrant 2004 - EMEA Region", the latest report from market research firm Gartner.