Computer Associates outlines support strategy to Kingdom's customers

As part of its commitment to the country, CA has established a fully operational office in Riyadh and planning to launch offices in Dammam and Jeddah to cover major business areas in the Kingdom. CA has also said that its customers across the Kingdom can now get instant, round the clock support by contacting CA's regional support center on the local mobile number, 050-4450361.

Mohamed Akkad, Saudi Arabia country manager for CA Arab world, said: "The Kingdom of Saudi Arabia is one of our fastest growing markets. Our direct presence and our staff of Arab nationals play a major role in supporting the deployment of leading-edge technologies within the Saudi corporate, government, and SMB sectors, in full partnership with our reseller network."

CA has also initiated its bilingual website for the Arab countries www.ca.com/arabworld. The user-friendly website offers our clients and partners comprehensive information and informs our uses of our up-to-date news, customer success stories and upcoming events; they can download trial versions and patches of our solutions and most importantly get all the technical support information they need through our data sheets, analyst reports and whitepapers.

Gilbert Lacroix, VP and general manager for CA Arab world said: "Computer Associates recently launched its regional customer support center based in Beirut, Lebanon. Staffed with trilingual professional agents, CA's support center operates 24x7 and handles customer support calls from all over the Arab world through toll free numbers. This regional center will resolve all technical issues that customers and partners might face, as well as serve as a valuable source of information to CA and the communities that the company services."

"CA's customer support center is set up to help CA customers get the most out of their investment in CA solutions. Along with bringing a wealth of CA resources to our customers and partners in the Kingdom, it allows us to coordinate high-level technical support across the Arab markets via an advanced IT infrastructure, best practices and a trained and qualified staff, Lacroix added.