The award was given in recognition of the superior levels of customer service offered by the Group outlets which include Rivoli, Hour Choice, Swatch, Dunhill, Montblanc and Vertu, to name but a few. This is the Group's second consecutive win in the same category.
Ramesh Prabhakar, Managing Partner, Rivoli Group said, "Winning the prestigious award is in recognition of the investments that we make in staff training and motivation. Our staff have been handpicked for their positive attitude and their customer service orientation. Additionally regular service-driven incentive schemes and refresher training courses ensure that the staff morale is consistently high."
The promotional team also conducts random Mystery Shopper awards scheme and also gets customers to fill up customer service survey forms.
The DSF Innovation awards recognize achievement across all sectors and are judged by a panel of senior industry figures meaning that the recognition comes from the leaders of the retail industry.
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The Rivoli Group receives DSF Innovation Award for Excellence in Retail Service
- United Arab Emirates: Saturday, March 12 - 2005 at 13:25
- PRESS RELEASE
In the recently concluded Dubai Shopping Festival, leading retailer, The Rivoli Group received the top honor by winning the 'DSF innovation Award for Excellence in Retail Service'.
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Since 1988, The Rivoli Group has been building its strong position in the fast growing retail environment in the UAE and the lower Gulf states. The Group has become one of the largest importers and retailers of luxury brands in the Middle East and offers a wide range of product categories from watches and writing instruments to menswear, accessories, gift items and eyewear. The Rivoli Group represents brands such as Montblanc, Longines, Dunhill, Links of London, Glashütte, Carl. F. Bucherer, Milleret, Hour Choice, Kenzo, Vertu and more. The Rivoli Group is also well known throughout the Emirates for its 8 Rivoli textile stores, which have an impressive portfolio of designer fabrics and professional tailoring services. The Rivoli Group operates over 130 stores throughout the GCC.For further information, please contact:
Elizabeth Sen/Jaya Joshi
Bates PanGulf PR
04-295 3456 (P)
Posted by Lara Lynn Golden, News EditorSaturday, March 12 - 2005 at 13:25 UAE local time (GMT+4)
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