Ministry of Interior and Ministry of Finance step up Total Quality Management (TQM) efforts

This follows the successful completion of the first phase of the program, which resulted in the Information System department at the Ministry of Interior receiving the ISO 9001 certification.

The Ministry of Finance and Industry formed a consultation team that will train the Ministry of Interior's quality team through workshops and specialized courses to enable them to manage the quality project effectively.

Major General Matar Salem Bin Said Al Niyady, the General Manager of the Information System department at the Ministry of Interior, who was delegated to manage the quality project, by His Highness Sheikh Saif Bin Zayed Al Nahyan said," The members of the team were chosen based on very strict standards in order to guarantee the effectiveness of the team's performance in executing the project".

He added that this project is in line with the policies imposed by the UAE government and the Ministry of Interior to increase the efficiency and effectiveness of employees, raise the level of performance, and offer best services to clients.

Dr. Mohammad Amir Mavani, the TQM advisor at the Ministry of Finance and Industry, said "The project will be implemented in several stages to achieve maximum results. We will put in place an execution plan for the project, outline strategic goals that reflect the ministry's vision, and then develop procedures according to TQM guidelines."

Mavani clarified that training is the most important aspect of the project. The team from the Ministry of Finance and Industry will offer the required training to the quality team, so the quality team will be able to do an internal audit for the quality system and solicit and analyze feedback from stakeholders.

The TQM initiative introduces key governance and performance-related reforms into Federal Government with the aim of achieving the ISO 9000:2000 quality certification right across the full spectrum of government institutions.

The TQM project focuses on customer satisfaction, teamwork and employee participation. It also promotes open and flexible organizational structures.

The Quality Group set up within MOFI has been given the task of overseeing the implementation of the project. It operates on two fronts, to license and to recommend to government bodies how to achieve quality certification.