"We are interested to know our stakeholders' opinions and comments about our services because we want to constantly improve them. This comes in line with the high performance government concept that the Ministry of Finance and Industry is driving across the federal government.
"The survey also concurs with the requirements of the e-Government project, as it aims to solicit the customers' feedback about the effect the electronic transactions have had on their business in terms of simplifying procedures and saving time and effort," said Lutah.
Lutah added that the aim is to analyze the stakeholders' feedback in order to improve the work procedures and reach a common ground that balances between their needs and our services.
The number of industrial establishments operating in the UAE is according to the latest statistics 3036 with an approximate investment of 62 billion dirham.
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Ministry of Finance and Industry steps up its customer services efforts
- United Arab Emirates: Tuesday, March 22 - 2005 at 15:36
- PRESS RELEASE
The Ministry of Finance and Industry has launched a customer satisfaction survey in order to gauge its industrial customers' opinion about its various services including the electronically conducted transactions, said Jamal Nasser Lutah, assistant undersecretary for industrial affairs at the Ministry.
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Posted by Anne-Birte Stensgaard, Senior News EditorTuesday, March 22 - 2005 at 15:36 UAE local time (GMT+4)
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