Avaya starts 2005 with six international awards

The diverse awards reflect Avaya's leading position in IP communications technology, and the strength of its established product portfolio.

Avaya Contact Center Express, which was only launched in the US in October 2004, has already won recognition from Customer Inter@ction Solutions magazine as a '2004 Product of the Year'. Contact Center Express is Avaya's first multimedia contact centre solution aimed solely at medium-sized businesses, allowing mid-sized companies to gain all the advantages of advanced customer service capabilities typically used by the world's largest enterprises..

Avaya's contact center solutions also received the Frost & Sullivan Award for Contact Center End-User Choice, following a survey of 127 senior decision makers in the contact center industry. Avaya was voted the overwhelming favorite in every category measured by analyst company Frost & Sullivan, including best overall solution, customer service, and training, and was cited for having the easiest and most open integrated solution.

Frost & Sullivan also recognized Avaya as 2005 Contact Center Company of the Year, citing Avaya's leveraging of its traditional market leadership to penetrate emerging markets through a combination of astute marketing campaigns and technological innovation; and 2005 Enterprise Infrastructure Company of the Year in recognition of its commitment and ability to grow in a saturated market, its strategic acquisition of companies to geographically expand and its capability to penetrate new markets and discover prospective avenues to market products.

In January Business Communications Review magazine named Avaya 'Best in Test' after the company topped a Miercom review of large-scale IP telephony solutions. Avaya earned one of the highest scores ever achieved in a comparative IP PBX test by Miercom, a leading network consultancy and product test center, which recognized Avaya technology for its superior IP telephony architecture, endpoints and features when compared to competitors' solutions.

In February Avaya gained two more awards. First, the company's IP solutions for mid-sized businesses joined its large-scale solutions in garnering Miercom's top ranking. Avaya solutions again scored one of the test lab's highest ratings ever and landed a 'Best in Test' from Business Communications Review.

At VoiceCon 2005, the leading conference for enterprise communications, another innovative new solution from Avaya was voted 'Best in VoiceCon' by conference goers. Avaya Remote Managed Services for IP Telephony, one of the first commercially available services for remotely monitoring and managing Internet Protocol (IP) telephony networks, was singled out for the award, which is presented to the most compelling new communications solution at the show.

"With these awards, Avaya has again been recognized as the leader in delivering innovative IP telephony solutions that fulfill many different communications needs. These awards have come from analysts, end users, and the communications industry, and show that Avaya is ahead of our competitors in producing solutions that offer our customers exciting, powerful new communications tools," said Nidal Abou-Ltaif, Managing Director, Avaya Middle East and North Africa. "In 2005, we will build upon this reputation with new applications that put communications at the heart of business, and accelerate the integration of advanced communications throughout an organization."