Batelco employs young Bahrainis to boost mobile services

Upon joining Batelco, the 10 new recruits commenced a five week on-the-job training programme, which was organised by the company's Customer Services Unit. During the course, the employees became acquainted with Batelco's wide range of products and services and underwent training on many of the essential skills that they will need in their new jobs.

Customer care, telephone etiquette, team work, professionalism in the workplace, and a detailed explanation of their responsibilities were all thoroughly covered during the training in order to give the company's newest employees a good start with their Batelco careers. The recruits were also given a tour of the company that focused on those departments/sections that will most affect their daily work.

"This is the first training programme of its kind run by the Residential & Mobile Services HelpDesk," explains Abdulwahed Zainal, General Manager Customer Services at Batelco.

"This initiative illustrates Batelco's commitment to continuously improving our services and is part of our ongoing effort to achieve the highest possible levels of customer satisfaction by offering the best services available in the market," continues Abdulwahed.

"In addition, we are also highlighting Batelco's role as Bahrain's national telecommunications company in helping train the youth of Bahrain to equip them with necessary skills for the country's work market. In this way, we are securing a better life for them and their families."

In the run up to the introduction of competition in the Bahrain telecommunications market, Batelco has made outstanding customer service its highest priority and focused on its unique relationship with the people and Kingdom of Bahrain.

"We believe that superior customer service is the key factor in any competitive marketplace and that our understanding of customer needs is what sets us apart," says Mohammed Al Mukhtar, Senior Manager Corporate Contact Centre.

"This belief has enabled Batelco to turn the challenges posed by competition into new opportunities - something that was clearly reflected in the major successes of our first year in a competitive market," added Mohammed.

In the first year following the liberalisation of Barhain's telecommunications market, Batelco proudly announced record profits and a significant increase in its customer base across all services and - most notably - in its mobile customers.

"These outstanding achievements were - in great measure - a direct result of the dedicated customer service ethos practiced throughout the company."

"The employment and training of this enthusiastic group of youths will effectively contribute to the company's efforts aimed at continuing to provide our customers with the best products and services. This - in turn - will help ensure that customers continue to see Batelco as their first choice telecoms provider in the Kingdom of Bahrain," concluded Mohammed.