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Sunday, November 29 - 2009

DIB launches Instant Etisalat Bill Payment Services

  • United Arab Emirates: Monday, May 09 - 2005 at 14:24
  • PRESS RELEASE

Dubai Islamic Bank (DIB) has announced the launch of its new Instant Bill Payment Service, which allows its customers to recharge and renew their Al Wasel and GSM cards, and pay landline and Internet bills through its nationwide ATM network.

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Customers using the service will benefit from a 10 per cent bonus rate on the credit of Al Wasel card. They can also view their outstanding Etisalat Bills online, reactivate phone lines, and receive instant credit for their Etisalat Bills through the bank's payment channels such as the bank's call centre "Al Islami Al Mubasher", its website "Al Islami Online", and DIB's widespread ATM network.

Abdullah Al Hamili, Executive Vice President - Business services said: "The Instant Bill Payment Service builds on the strong relationship between DIB and its customers. The bank's policy has always focused on providing advanced services to our customers along with allocating significant investments to enhance the bank's operations."

DIB understands that their customers busy schedule do not necessary coincide with their banks. This new service provides instant convenience and allows customers to make payment as and when it is convenient.

Ahmad Abdulkarim Julfar, General Manager, e-Company, said: "We are proud to cooperate with DIB to improve the performance of the electronic bill payment in the UAE. We are especially pleased that national banks are working with us to meet the ever-growing needs of customers in the UAE."

Dubai Islamic Bank is the first to offer this service through its 84 ATM network in the UAE. The service DIB provides enables users to save time, ensures continuous availability of the service, and provides instant access to reactivate a disconnected line.

Abdullah Al Hamili added: "The use of technology is very important in helping improve the customer satisfaction levels and product quality. DIB aims to reach a level where every customer can complete any transaction electronically without having to be physically present at the bank."

"DIB is the first bank to provide such an enhanced service for its customers. Nevertheless, DIB will keep the focus on delivering technology solutions to boost quality levels and give our customers the highest standards of service," concluded Al Hamili.
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Notes and media contacts

For further information, please contact:

Sameh Hamtini/ Khaled Abdulla
ASDA'A Public Relations
Dubai, UAE
Tel: +971-4-3344550
Fax: +971-4-3344556

Dubai Islamic Bank (DIB), established in 1975, is the first Islamic bank to have incorporated the principles of Islam in all its practices.

DIB is a public joint stock company and its share is quoted on the Dubai Financial Market. The bank enjoys a reputation as a leader and innovator in maintaining the quality, flexibility and accessibility of its products and services. In a very short space of time it has created market leading services and products that are setting benchmarks for the rest of the sector.

The bank's recent financial results confirm the strength of its balance sheet and profitability. Figures for the year ending December 2004 reported a 36 per cent increase in net profits including depositors' profits, to reach AED 1.02 billion (US$278 million) compared to AED 751 million (US$205 million) for 2003. The bank's assets at the end of December last year had grown 35 per cent in the same period to AED 30.8 billion (US$8.3 billion), against AED 22.8 billion (US$6.2 billion) for the equivalent year previously.

The bank has been proactive in creating partnerships and alliances at local and international level. DIB has adapted an aggressive expansion strategy, which started with the establishment of DIB Pakistan Limited, a wholly owned subsidiary of DIB. The bank has also co-managed Pakistan's US$600 million first Sovereign Islamic bond issue that received a tremendous response from investors. The steps taken mark DIB's ambitious plans to roll out its operations into regional and international markets as part of its overall strategic plan.

DIB has also shown its outstanding capabilities by being appointed to provide specialist financial solutions for huge developmental projects within the UAE, one of which led to the world record US$1 billion Islamic bond issue. The issue was arranged for the Government of Dubai's Department of Civil Aviation to raise funding for the second phase of the expansion of Dubai International Airport. The bank also managed financing of US$350 million for Nakheel. The financing made further capital available to build on Nakheel's blue chip portfolio of developments such as The Palm in Dubai.

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