Juma Al Majid Establishment opens world class service centre

Recognizing the essential strategies needed to achieve the goal of joining the ranks of the global top-five automakers by the year 2010, Hyundai Motor Company and Kia Motors Company have taken huge steps to improve the quality and design of their vehicles. Additional new research and development centres were put on ground in the USA, Europe and Korea and highly advanced and digitalized technology was employed. And to anticipate the expected rapid growth of sales, several manufacturing plants were established in different continents around the globe to meet the increasing demand.

In parallel and in order to meet that challenge, Juma Al Majid Est. has set a network of spacious modern showrooms and service centres in every corner of the country. And today another groundbreaking service centre in Dubai is being launched.

The new service centre is part of Juma Al Majid Est. expansion plans to meet the increasing number of Hyundai and Kia vehicles sales in the UAE. It adds to the collection of the wide spread Juma Al Majid Est. facilities. With 11 service centres and 14 parts centres already in place, the new service centre comes to reassure that Juma al Majid Est. along with Hyundai Motor Company and Kia Motors Company are continuously committed to render the highest quality products and support services to their valued customers.

The new service centre is one of the largest in the region on an area of more than 13750 square meters. It is abundantly equipped with the most advanced diagnostic and repair equipment and operated by the best-experienced engineers and technicians and service advisors to service up to 3000 vehicles per month.

It consists of a large workshop of more than 120 working bays dedicated for the major repairs and services, separate working bays with separate reception and cashier for the quick and minor services, separate bays for the traffic inspection, a fully equipped training centre, a huge parts inventory depot to store more than 150000 different items, comfy relaxing and spacious customers receiving and waiting lounges as well as ample dedicated covered parking places for the customers.

'In light of the successful sales of Juma Al Majid Est. in the UAE, it is important for us to expand our facilities offering customers satisfaction with our product after purchase. The centre services and design are aimed to exceed customer expectations of our service operations by offering an advanced, modern convenient facility' comments Mr. Hisham Suleiman, the after sales services director.

The service centre has a modern exterior design where no resources were spared to make Hyundai and Kia customers feel proud and confident about their vehicles. Reception and waiting lounges were structured in an artistic fashion to give the customers a cosy feeling. Inside the workshop, international safety standards and manufacturers' uidelines were implemented so that productivity and efficiency of the technicians reach outstanding rates.

The centre is fully geared up with the most recent hi-tech diagnosis and service tools, and utilises the up-to-the-minute computer technology and database networks. The parts warehouse uses up to date storage and inventory control systems to ensure fast and competent service.

Moreover, the new centre is managed and operated by top-notch expert engineers and technicians who provide efficient and satisfying repair and maintenance services. The round the clock daily in-house and in Korea training programs have made their technical aptitude a distinguished one in the automotive after sales services sector in the region. As well, knowledgeable and professional service advisors are readily available to assist customers on their vehicles and to advise them on how to make Hyundai and Kia vehicles' ownership an enjoyable experience. In addition, the new service centre provides plentiful special covered parking places as well as offers its customers the shuttle service from the service centre to Deira and backwards.

Services provided by this new centre exclusively include all sorts of services customers may require such as the quick and major services, the periodic maintenance, minor and major repairs, wheel alignment and balance, traffic inspection and passing, and interior and exterior cleaning...etc.

The first Juma Al Majid Est. service centre opened in 1983 and was not able to attend more than 3000 vehicles annually. Currently the fleet of centres attend to more than 100,000 customers annually. The new service centre expects to attend up to 40000 customers per year. Once again, Juma Al Majid Est. is fulfilling its promise and commitment towards providing its customers with the best quality products and services.