Supply chains supports customer satisfaction

Eight presentations by five faculty and industry experts inspired the audience and provided food for thought on -


• Selecting A Supply Chain: Criteria for lean and agile organizations

• Making of Ultra Wide Band: The Future of RFID

• Resolving Disputes in a Supply Chain

• Moving from a supply chain pipeline to the Pneumatic Tubing System (PTS)

• Understanding resistance to change in supply chain leadership

• Negotiating skills in a complex supply chain with 'no tricks'

Salem Abdulla Bin Hareb of ADNOC noted that technology in supply chain , 'should help him manage the challenges created by shifting customers loyalty especially when the people resources are limited and transportation infrastructure is inadequate to meet the demands. Knowing how to use these tools of lean management can rapidly and dramatically reduce the economic cost of distance. Containerization, satellite tracking, multimodal systems, integration of logistics elements through shipping, fleet management through ports and airports, are all facilitating lower cost, better quality, just-in-time movement of goods and commodities.'

Mohammed H Abdulla of Etisalat said that 'it is more than inventory management with a pick and ship method aided by Voice-Directed Systems. Vocollect's advanced speech recognition system combined with text-to-speech or speech synthesis technologies, providing Etisalat inventory planners with real-time communication to their warehouse, manufacturing or business systems.'

Philbert Suresh, CKO - TLC, observed, 'the boundaries of knowledge is always expanding with the emergence and convergence of supply chain systems. Globalization has created challenges and opportunities for those who manage product life cycle in ever decreasing time frame with plethora of products and high delivery expectations. So professional development is mandatory on a continuous basis to redefine leadership in a crowded market of Dubai and Middle East at large.' Translogistique welcomes the support of the stakeholders in logistics to the demand-driven agenda of the next seminar plus retreat in Fujairah from August 15 to 17, 2005 and aimed at senior management of companies in Middle East.