Emirates inflight entertainment voted best in the world

The award was based on the annual Airline Inflight Entertainment (IFE) Survey conducted by Skytrax between June 2004 and May 2005 that included more than one million survey responses from over 85 different nationalities.

The IFE poll was part of the world's largest airline passenger survey, executed by Skytrax, which received a grand total of more than 12 million responses. Emirates was also declared first in the 'Best Airlines - Middle East' and 'Best Regional Airline - Middle East and Africa' categories. It stood second in 'Best Economy Class (intercontinental)' and received the 'Airline of the Year Bronze Award'.

The IFE survey measured each airline's inflight entertainment on different aspects of passenger satisfaction - overall quality; selection of movies including choice of languages; video and audio programmes, games and other interactive options; and the quality of headsets.

Commenting on the results, Peter Miller, Skytrax Director of Marketing said: 'The whole concept of inflight entertainment has changed so dramatically in the last ten years, and the relative importance of Inflight Entertainment (IFE) to passengers continues to grow. Choice is paramount, and in the past couple of years it has become more focussed on giving the customer control.'

He added: 'We congratulate Emirates on winning the 2005 Best Airline Inflight Entertainment Award, particularly in the heat of stiff competition from several other major airlines. This sector of an airline's product is now reflective of a dedication to providing customers the very best quality travel experience, and Emirates continues to set new benchmarks for the industry to match.'

Patrick Brannelly, Emirates' Vice President: Passenger Communications & Visual Services said: 'We are extremely gratified by this award as it is an affirmation of what we have always strived for - to offer the best IFE in the business. We would like to thank Skytrax and our passengers, who not only enjoyed our inflight entertainment but also went the extra mile to vote for us.'

He added: 'Ever since Emirates was the first airline in the world to offer a personal TV in all three classes - way back in 1992, it has been committed to offering the very best movies, TV and audio programmes and games. Today, Emirates typical investment in inflight entertainment systems equates to nearly US$10 million per aircraft.'

Emirates continues to enhance the inflight entertainment offering, as it does in every aspect of its operations. In December 2003, Emirates was the first airline in the world to broadcast live BBC news headlines to its fleet of aircraft - with regular updates transmitted during the flight. Wi-Fi connectivity on the Airbus A340-500 was launched in May 2004, allowing passengers with Wi-Fi equipped laptops to check their email during the flight.

The latest inflight entertainment system, called ICE for information, entertainment and communications, features over 500 channels of entertainment all controllable by the passenger on-demand. Having met with very positive passenger reaction, ICE is already installed on over 20 per cent of the fleet, and will be extended to all future aircraft.