During his 11 years in senior management positions with FedEx in Dubai, Awada has been responsible for launching several of the company's most innovative customer services in the region, winning a number of FedEx awards for his team and himself along the way. In addition, Awada retains his role managing the Regional Customer Service function across the Middle East, Indian Sub-continent, Africa and Central Asia.
Awada completed his education in the USA earning his Engineering degree and subsequent Masters in Business Administration, Awada joined the FedEx Global Head Office in Memphis, Tennessee in 1986. He rose rapidly through the company's ranks from Hub Handler to Courier, to Project Engineer and then onto various management positions. In Dubai - FedEx's regional headquarters - he held several senior positions before becoming Senior Manager for Regional Customer Service and Middle East Operations.
Under his management, FedEx introduced the Next Day by 10:30 am delivery service from the Middle East to Europe and North America, set-up a distribution network enabling delivery by 12 noon across the GCC, launched the industry's first 24/7 Customer Service in the UAE, Kuwait and Bahrain and created a network of FedEx World Service Centers, providing customers with convenient package drop-off points in those countries. He managed the regular roll-out of new processes and technologies across Customer Service centers in the region, providing customers with an enhanced experience of dealing with FedEx. His team has won several FedEx international awards while Awada himself has been honoured twice with FedEx's prestigious Five Star Award in 2001 and 2004.
Hamdi Osman, Regional Vice President, FedEx Middle East, Indian Sub-Continent and Africa for FedEx, said: "Tayssir brings a wealth of experience and expertise to the task of running the FedEx operations in the Middle East. His leadership enabled FedEx to expand its customer services significantly over the past eleven years in the GCC and we look forward to benefiting from his leadership qualities over the wider canvas of the Middle East."
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FedEx appoints new Managing Director of Middle East Operations
- United Arab Emirates: Wednesday, July 06 - 2005 at 10:36
- PRESS RELEASE
FedEx Express, a division of FedEx Corp. (FDX: NYSE), the world's largest express transportation company, today announced the appointment of Tayssir Awada, as Managing Director, Middle East Operations.
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About FedEx CorpFedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $29 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 250,000 employees and contractors to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities.
About FedEx Express
FedEx Express, a subsidiary of FedEx Corp., connects areas that generate 90% of the world's gross domestic product in one to three business days with door-to-door, customs-cleared service and a money-back guarantee. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of approximately 3.3 million packages to more than 220 countries and territories each working day. FedEx Express employs more than 139,000 employees and has approximately 45,000 drop-off locations, 670 aircraft and approximately 40,000 motorized vehicles in its integrated global network.
Posted by Anne-Birte Stensgaard, Senior News EditorWednesday, July 06 - 2005 at 10:36 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Wed Jan 24 2007.
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