The Signaling Monitoring System, which employs the Operational Support System (OSS) developed by Agilent Technologies Inc. and to be implemented by Future Communications Company (FCC), enables MTC-Vodafone to proactively resolve problems faster, maintain constant improvement and enhancement on the network, and significantly improve customer service for customers and roamers. The new system provides MTC-Vodafone with greater monitoring functionalities for its GSM and GPRS/EDGE network.
"We are committed to continually optimizing our network to provide the highest levels of service quality and the latest advancements in technology for our customers," said Mr. Barrak Al Sabeeh, General Manager of MTC-Vodafone (Kuwait). He continued: "This strategic partnership between MTC-Vodafone and key partners FCC and Agilent ensures better performance of our existing infrastructure, which translates directly to enhanced satisfaction for our valued customers. We constantly strive for excellence in customer service, and this new network monitoring system helps us maintain that goal."
"As new data services add complexity to the network and the value chain, wireless service providers must implement more comprehensive OSS solutions to maintain network assurance and control service quality," said Salah Al-Awadhi General Manager of FCC. He added: "Future Communication's extensive experience with MTC-Vodafone and overall expertise in handling complex mobile networks, combined with Agilent's superior wireless OSS offerings, gives MTC-Vodafone the tools to ensure it consistently exceeds its customer's expectations for service quality and excellence."
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MTC-Vodafone (Kuwait) implements comprehensive network Signaling Monitoring System
- Kuwait: Sunday, July 24 - 2005 at 14:00
- PRESS RELEASE
MTC-Vodafone (Kuwait) announced the signing of an important new agreement designed to enhance the existing network and provide better service for MTC-Vodafone's valued customers.
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Log in to request more information from Zain (MTC)
Notes and media contacts
For more information:Janet Laurie/ Amina Al Jerery
Asda'a Public Relations
Tel: 245 31 80
Fax: 245 31 70
Mohammed Yaqoub
MTC-Vodafone (Kuwait)
Tel: 900 6141
Fax: 483 6483
About MTC-Vodafone (Kuwait):
MTC-Vodafone is the leading mobile operator in Kuwait with 1.3 million customers and 60 per cent market share. MTC-Vodafone delivers cutting-edge services to its customers
About MTC Group:
Mobile Telecommunications Company (MTC) was founded in 1983 and today is one of the largest mobile operators the in Middle East and Africa, with more than 8.5 million customers in Kuwait, Bahrain, Jordan, Iraq, Lebanon and 13 countries in Sub-Saharan Africa. MTC is listed on the Kuwait Stock Exchange.
In September 2002, MTC entered into a Partner Network Agreement with Vodafone, the world's leading mobile community, creating MTC-Vodafone Kuwait. In 2003 MTC continued its expansion with the acquisition of 96.4% of Fastlink in Jordan.
MTC's aspirations did not slow down and in 2003 MTC-Vodafone Bahrain was launched with the first 3G/EDGE nationwide network in the world. In 2004 the MTC Atheer service was launched in Southern Iraq, and today covers Baghdad as well.
2004 also witnessed the Government of Lebanon handing over the management of one of the two mobile networks (Mic2) to the MTC Group.
Most recently in March of 2005 MTC acquired Celtel International, a Dutch communications network company with major interests in 13 Sub-Saharan African countries, in one of the biggest telecom deals in the Middle East and Africa worth $3.36 billion.
The MTC Group now operates in 18 countries. With this deal MTC group has completed its first phase of its 3X3X3 strategy which entails becoming a global operator with more than 15 million customers by 2011. MTC will continue to expand internationally through acquisitions, partnerships and green-field opportunities.
About Future Communications Company
Future Communications Company (FCC) was established in July 1996 in Kuwait. It has proven itself since then as a complete and reliable solutions provider of advanced mobile telecommunication services, having partnered with Nokia as a Value Added Reseller to develop, deploy and implement Nokia GSM Network solutions in Kuwait and in the Middle East & North Africa (MENA) region, and as a channel partner of Agilent Technologies for distribution of Test & Measurements Equipments and Systems, in addition to the distribution of mobile phones and GSM network products. Further information: www.fcc-kuwait.com.
Posted by Anne-Birte Stensgaard, Senior News EditorSunday, July 24 - 2005 at 14:00 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Sun Oct 22 2006.
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