MTC-Vodafone (Kuwait) implements comprehensive network Signaling Monitoring System

The Signaling Monitoring System, which employs the Operational Support System (OSS) developed by Agilent Technologies Inc. and to be implemented by Future Communications Company (FCC), enables MTC-Vodafone to proactively resolve problems faster, maintain constant improvement and enhancement on the network, and significantly improve customer service for customers and roamers. The new system provides MTC-Vodafone with greater monitoring functionalities for its GSM and GPRS/EDGE network.

"We are committed to continually optimizing our network to provide the highest levels of service quality and the latest advancements in technology for our customers," said Mr. Barrak Al Sabeeh, General Manager of MTC-Vodafone (Kuwait). He continued: "This strategic partnership between MTC-Vodafone and key partners FCC and Agilent ensures better performance of our existing infrastructure, which translates directly to enhanced satisfaction for our valued customers. We constantly strive for excellence in customer service, and this new network monitoring system helps us maintain that goal."

"As new data services add complexity to the network and the value chain, wireless service providers must implement more comprehensive OSS solutions to maintain network assurance and control service quality," said Salah Al-Awadhi General Manager of FCC. He added: "Future Communication's extensive experience with MTC-Vodafone and overall expertise in handling complex mobile networks, combined with Agilent's superior wireless OSS offerings, gives MTC-Vodafone the tools to ensure it consistently exceeds its customer's expectations for service quality and excellence."