Raya Call Center leads the Egyptian outsourcing industry

Via an impressive presentation of its wide range of multilingual offshore, outsourced tele-services, Raya Call Center continued to expand its presence in the US market, by successfully networking with major corporations.

Known for the quality of its services as an ISO certified call center for the last three years in a row, Raya Call Center has been entrusted as the agent for world- class corporations in Europe and the USA market.

A sample of its clients includes: call center services for the IT Giant- Intel in the Middle East and Western Europe, marketing and re-mortgage firms like Cartel Group Holdings in the UK. In the US its clients include a major consulting group, mortgage companies International long distance service provider company, as well as Dirham Express- money transfers.

The growth of Raya Call Center business reflects a steady trend in the European and the USA markets toward lending outsource services to Egyptian partners. According to a recent Data monitor report, 'investors from Western Europe and North America are likely to be impressed with Egypt's opportunities on several fronts, including: workforce, business culture, stability and industry development.' The report concludes that, 'Evidence in favor of Egypt as an offshore contact center location is compelling'.

Operating at 54% of the cost of US customer care, Egypt has proven to be a far less expensive call center option than central Europe, Canada and Mexico; the latter two have traditionally been favorite destinations for US-based outsourced customer care.

Well educated and Egyptian agents can speak numerous languages with clear accents. Egypt's business climate ,teeming with multinational investors, combined with the deregulation of the telecommunications market and government support have all been attractive incentives for the many foreign entities that currently outsourcing their contact center operations in Egypt.

Raya Call Center is at the forefront of this strong and emerging market. To comply with the increasing demands on its services, Raya Call Center acquired a new building with a state-of-the-art telecom infrastructure on 5000m2 / 53,800 sq.ft. in Egypt.

The building accommodates for 1000 agent seats and aims at enhancing Raya's ability to continue offering its professional call center services with a much larger capacity by October 2005.

Khaled Shash, Director of Raya Call Center said that the call center business is driven by a company's ability to comply with the quality standards required by large companies. 'By meeting these exacting standards, Raya has proved its competences in call handling, technological capabilities, flexibility of operations and, most importantly, commitment to quality. This recognition marks another important milestone in Raya's success story,' he added.