DM introduces electronic information kiosks at customer service centres

Khalid Ali Bin Zayed, Director of the Municipality Centres Department, said the new facility, which would also be available in DM Centres in Al Karama and Al Towar, would enable customers to complete their transactions with much ease and peace of mind.

"This shows Dubai Municipality's commitment to providing the customers with the best services through different channels. Using this facility, they can save time, money and efforts. Previously, the customers, who approach the Customer Service Centre or DM Centres in Al Karama and Al Towar, used to look for application forms in different counters, fill them out manually and hand over to the different counters. With the introduction of the new facility, they can look for different application forms electronically, fill them out and get print-outs before proceeding to the relevant counters," he explained.

Bin Zayed noted that the pressure on staff at the counters would also be lessened due to the new facility as customers can have all information handy before approaching the counter staff for assistance. There are nearly 70 application forms that are used by customers availing of various civic services.

"This is the second stage of a plan for improving this segment of customer service at the municipality. In the next stage, customers can use computers at this kiosk to send the application forms directly to the concerned department," he said.

Apart from filling out and printing application forms, customers can obtain from the electronic information kiosk contact addresses of different departments, guidelines and procedures for different services, news and announcements concerning the Customer Service Centre.

"They can also register any remarks or complaints about the centre's services using the computer kiosk. Besides, they can key in new suggestions or creative ideas concerning the center in particular or Dubai Municipality in general," said Bin Zayed.

The customers can also vote for the excellent employee of the month in the field of customer service, a monthly initiative that rewards effective staff of the Customer Service Centre in line with a set of rules and criterion.