"HP prides itself on being a visionary company that provides its customers with increased options and means of communications, enabling them to interact and conduct their business efficiently," said Ivan Kraemer, Regional Sales & Marketing Director HP ProCurve Networking Business, Middle East, Africa, and Mediterranean. "We are pleased to present an ever-increasing range of contact options that are highly effective with optimal performance and easy online access to solutions. By providing customers with a Call Centre in their country of location, we can best manage our rapidly growing customer interaction needs."
As part of the services provided, HP will offer next business day advanced replacement after conducting the required troubleshooting steps. In addition, customers will have access to phone support from Saturday to Thursday from 9am until 7pm (UAE time).
The call centre services will be available in both English and Arabic across the region. Customers will also have bilingual online access to support from HP certified personnel. The call centre telephone number is +9714 3662020.
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ProCurve Networking by HP launches call centres in Middle East to provide value-added services to customers
- United Arab Emirates: Tuesday, August 30 - 2005 at 12:05
- PRESS RELEASE
ProCurve Networking by HP has recently announced that it has launched call centres across the region in the UAE, Egypt, Bahrain, Qatar, Kingdom of Saudi Arabia, Oman, Lebanon, Iraq, Jordan, Kuwait, and Yemen aimed at providing enhanced value-added services to customers in the Middle East.
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About ProCurve Networking by HPThe ProCurve Networking business unit of HP is a supplier of enterprise networking solutions comprising wired and wireless enterprise networking products, services and solutions - including WAN routers, Ethernet switches, routing switches, wireless access points and network-management applications - which allow customers to build networks based on open standards that meet current and future needs for security, performance and reliability. Recognising the necessary migration of intelligence and functionality to the network edge, the ProCurve Adaptive EDGE Architecture gives companies a cost-effective, easy-to-manage strategy for achieving command from the center with control to the edge. ProCurve was positioned in the challenger quadrant in research and advisory firm Gartner, Inc.'s 2004 Magic Quadrant Report for Global Campus LANs.
Further information on ProCurve networking solutions and products is available at www.procurve.com.
About HP
HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended July 31, 2005, HP revenue totaled $85.2 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at www.hp.com.
About HP Middle East
HP is the largest technology and solutions provider in the Middle East with 670 employees and subsidiaries in Dubai, Abu Dhabi, Riyadh, Jeddah, Khobar, Cairo and Ramallah servicing the GCC, Egypt and the Levant.
HP has been present in the Middle East since 1968, and opened its first regional office in 1994.HP Middle East is the market leader for Enterprise, Small and Medium Business and Consumer technology products, and offers a large portfolio of solutions and services in various business domains.
Posted by Anne-Birte Stensgaard, Senior News EditorTuesday, August 30 - 2005 at 12:05 UAE local time (GMT+4)
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