Mitel Contact Center Solution receives TMC Labs Innovation Award

TMC Labs Innovation Awards are bestowed based on the quality and uniqueness of a particular product or service in the field of customer interaction solutions. The panel of judges evaluates products that demonstrate leadership by providing users with innovative features and functionality, continuing to improve the customer experience, and delivering a clear return on investment back to the organization.

"The Innovation Awards recognize the most unique and the most innovative products and services in the CRM or call/contact center industries," said Tom Keating, CTO and Editorial Director at TMC. "Mitel has continued to demonstrate its commitment to develop innovative contact center technology that differentiates the company from its competitors in the VoIP space."

Mitel Contact Center Solutions is the first of many Mitel solutions to integrate into Microsoft's Live Communications Server (LCS). It combines robust communications platforms, automatic call distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and enabling advanced multimedia customer transactions.

"For many years Mitel has been perceived as an innovator and this continues to be the case with the recognition provided by the 2005 TMC Innovation Awards," said Paul Butcher, President and COO, Mitel. "Our significant investment in R&D and in developing best-of-breed partnerships ensures that our portfolio of IP Communications solutions matches the current and future needs of our customers." ''The award is yet another achievement of Mitel's global performance in the Call Center & CRM space and is additional endorsement for our existing and potential end users specifically in the MEA region '' concluded Hisham Amili, Mitel GM - GCC.