Buzz Contact Centre to showcase turnkey BPO solutions at GITEX

Talking about the company's participation at GITEX, Tarun Gulati, Head of Call Centre, said: "Buzz Contact Centre is delighted to be participating at GITEX to showcase its services and capabilities as a leading call centre within the UAE and region. Considering that the modern work environment in this region is no longer 'business as usual', we intend to illustrate ways to address the real hard outsourcing questions at this prestigious event."

He added: "We see more and more businesses taking their technology solutions to the next level. On display at GITEX would be various tailored BPO solutions for companies that want to deliver superior customer services and a higher quality of their transaction processing; we shall showcase the ability to assist the CEO in growing their businesses. We will be looking to closer integration of solutions and how we can leverage the technology investment to enhance business processes and create a competitive advantage for our clients."

Buzz Contact Centre also announced the unveiling of its revamped website, with a revitalised outlook and design and a spruced-up content. The layout of the new site is the first thing clients will appreciate as it provides a host of deliverables that Buzz can provide along with the fact that it showcases the organisations capabilities.

Among the various new additions on the website, encompassing new features aimed at providing better service and support to its customers, are pages catering to Core

Competencies, Domain Expertise, Capabilities, Mission, Vision and Values, Milestones and a new tab about Careers at Buzz Contact Centre.

Added Mr. Gulati: "All the new innovations on the website are being added to the long list of innovative features already provided. Besides upgrading the content, the new design and look will provide an easy navigational access to all those who log into the website. An industry leader, www.buzz.ae is one the most used contact centre site since its inception on the web."

Since it was established in March 2002 as a subsidiary of the Emirates Bank Group, Buzz Contact Centre Solutions has proved to be a viable, cost effective and reliable contact centre alternative for not only the Emirates Bank but also for many other organisations' contact centre and customer service needs.

With a portfolio that includes some of the most prestigious clients in the verticals of banking, finance and insurance (BFSI), government agencies, customer service and retail, market research and surveys, real estate and properties management, transaction and back office processing and the list goes on, Buzz is set to become the perfect choice for Business Process Outsource in the MENA region.

Other than servicing the bouquet of banks and companies of the Emirates Bank Group its clientele include a host of Fortune 500 companies including two major European banks, two of the world's top five research houses and two large real estate companies.

As the leading call centre Outsource Service Provider, Buzz has become a benchmark for contact centres in the region in a short space of time through the value added options it provides its clients, the dedication of a highly qualified team and the vision of the organisation.