Buzz Call centre brings VOIP cross-utilizing technology to GITEX Dubai 2005

It will run a live demonstration of its seamless Voice Over Internet Protocol (VoIP) technology that allows the cross-utilization of technological infrastructure to reduce idle time and pass on cost savings to clients.

At Gitex, Buzz Contact Centre Solutions will look to showcase its array of call centre and transaction processing services by having a "live" call contact centre agent seated at a fully-functional workstation at its stand to service clients' telephone calls through a remote station in the exhibition.

Tarun Gulati, Center Head, Buzz Contact Centre, said, "This GITEX, Buzz would like to illustrate how its technology enables clients to take control of their operations. We wish to de-mystify our contact centre technology and transaction processing services, allowing visitors to see the 'nuts and bolts' behind our procedures. We look to demonstrate the superiority of our technical capabilities, tools and systems, and provide insights to the quality of agents and supervisors that we work with."
Buzz's agents span 20 nationalities and languages, with an average training investment in excess of US$ 3,000 and 192 teaching hours per agent. Buzz leverages its human capital investment to provide instant access and intimate understanding of Middle Eastern Markets and is well-versed in the cultural and dialectical differences among the 12 Arabian nations in the region.

"Buzz is by far the most experienced Financial Specialist Outsourcer in the Middle East. Buzz agents are veterans in telephone banking, internet banking, credit card servicing, telemarketing, collections, loans and mortgages. We not only service clients' call centre needs but also manage data entry and transaction processing requirements over-night to ensure that the processed data is ready in client applications when their working day commences. Our use of superior Work Force Optimization tools ensures efficient resource allocation coupled with uncompromising quality. Our competitive strengths and synergies are derived from the fact that Buzz was born into banking and is highly proficient in all manners of ancillary financial service provision, and focuses on retaining the best in class people and expertise." Gulati added.

Buzz's infrastructure bases itself on cross-utilizing principles, which lets the organization leverage its horizontal flexibility to procure massive cost and throughput efficiencies for its customers. Buzz is rapidly expanding its operations in light of its enduring success, and has recently added contracts from the property, research and telecommunications sectors to its portfolio.

"This GITEX, we are looking to showcase our processing capacities and superior human talent and technical resources to demonstrate the savings in time, money and effort our solutions can provide for businesses. We wish to raise the profile of Buzz's offerings and inform potential clients that there exists an excellent and capable contact centre in the domestic market, negating the need to outsource processing to foreign markets." concluded Gulati.