Jordan Telecom announces major technology implementation with IBM at GITEX 2005

The project entails a number of technology deployments including infrastructure consolidation, standards-based data warehousing and business intelligence solutions, personal computers and a sophisticated portal system that will benefit both JT customers and employees.

"Earlier this year, Jordan Telecom embarked on a number of initiatives that drive Internet growth in the Kingdom, including the launch of major innovative services that encourage the adoption of technology by Jordanian businesses. In order to do this, we required a robust and reliable technology infrastructure that would allow us to manage our operations effectively and provide us a sophisticated platform to launch new mobile, fixed and Internet services to our customers," said Rula Ammuri, Chief Information Officer, Jordan Telecom. "IBM's broad range of hardware, software and services offerings will enable us to reduce the complexity of our systems and enhance the way we work with our customers today."

Jordan Telecom has a long history of innovation. From the beginning in 1921, Jordan Telecom have continuously implemented technology and services in ambitious projects that have enabled them to lead the way in telecommunications for over eight decades in Jordan.

"Jordan Telecom is operating in one of the most dynamic telecom markets in the region; an environment that encourage competition and brings new growth opportunities through the launch of advanced value-added services. As convergence and consolidation continue to change the landscape of telecommunications, helping operators embrace the possibilities of new technology models across their enterprise is key," said Takreem El-Tohamy, general manager, IBM Middle East, Egypt and Pakistan. "Using sophisticated solutions that are based on open architecture and open standards, we believe that Jordan Telecom will be poised to reap the benefits of convergence and offer the most innovative services to customers in Jordan."

The deal between Jordan Telecom and IBM includes four major technology projects that encompass a broad range of IBM software, hardware and services offerings:
Data Warehousing and Business Intelligence-IBM Business Consulting Services is providing a complete data warehouse and business intelligence solution for Jordan Telecom's current customer base and beyond. Based on the IBM Telecom Data Warehouse (TDW), the end-to-end open-standards solution incorporates existing elements of Jordan Telecom's Customer Relationship Management (CRM) system, and connects into the organisation's other business processes. The data warehouse project can fundamentally transform the way Jordan Telecom interacts with its clients and enable it to benefit from the benefits on an On Demand business model.

Infrastructure Consolidation-Jordan Telecom will migrate its existing based of UNIX servers with IBM eServer pSeries technology that will provide a powerful platform for billing and customer care applications. The new systems will manage increased data loads and provide JT with drastic performance, manageability and cost benefits.

- ePortal- Jordan Telecom have selected Websphere as their integrating platform for their Intranet portal - as the strategic platform for the portal development to deliver flexible and reliable services for the employee base.

Personal Computers-More than 500 Jordan Telecom employees are currently using ThinkCentre desktops that incorporate the award-winning and patented ThinkVantage Technologies, offering advanced security and PC manageability features.