ESKADENIA's billing system up & running in Sierra Leone-Africa

This marks the seventh project for ESKADENIA in the area of telecom billing and customer care.

The Billing system enables COMIUM Sierra Leone to professionally handle all billing services, customer care functions, interconnect and roaming agreements, and customer self-care Internet access for all subscribers connected to its GSM network.

The ESKADENIA Billing & Customer Relationship Management System (ESKADENIA® BCRM) is a high-performance, mission-critical software application that enables real-time billing in telecommunications networks. The modular software solution comprises Customer Relationship Management, Marketing, Service Provisioning, Product and Pricing Management, Rate Plan Management, Rating, Billing, TAP 3 Roaming, Interconnect and Revenue Sharing modules. ESKADENIA has also delivered its Web-enabled Mediation Gateway to COMIUM Sierra Leone.

The ESKADENIA® BCRM and Mediation Gateway systems have been completely designed and developed at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services, Intelligent Network services and GPRS.

"The successful deployment of the BCRM System for our Sierra Leone's operation marks the third rewarding installation of ESKADENIA's GSM Billing Solution for COMIUM Group. The latest release of the BCRM application enabled us to offer a lucrative, efficient, and flexible business solution to cater for our remote operations by making use of the most advanced practices in both the Telecommunication and Computer industries," said Mr. Mostapha Karaki, Billing Division Manager at COMIUM Group.

He added, "The advanced three tier architecture of the application allowed us to deploy a Points-of-Sale Application at Sierra Leone, while hosting the Database and Web Services at our existing Data Centre in Liberia. Using a small VSAT bandwidth, we were able to provide a secure data tunnelling between the client front end application and the remote Data Centre. This setup has greatly enhanced the efficiency of our operation, as we have managed to capitalize on the existing hardware installation to serve multiple locations, reduce the number of support staff, and achieve proper maintenance and security of valuable data."

"The successful deployment of our billing project in Sierra Leone reflects our sincere commitment towards exporting state-of-the-art IT solutions from Jordan to the regional and global telecom markets," said Mr Nael Salah, Managing Director of ESKADENIA Software Solutions.