Dubai Islamic Bank launches Al Islami Online

Building on its leadership position as one of the largest financial institutions in the region, Dubai Islamic Bank (DIB) today announced the launch of its new Internet banking service, Al Islami Online, for the benefit of its growing customer base.

"The introduction of the new service forms the cornerstone of the bank's integrated technology development plan that is aimed at delivering high-quality service to its customers. Al Islami Online is a comprehensive and completely secure 24x7 banking service, that can be accessed by our customers over the Internet from anywhere in the world," said Mr. Abdullah Al Hamili, Executive Director, IT & Human Resources, DIB.

Mr. Hamili further said that the service — which is targeted at the bank's corporate and consumer customer base — was built on Sun Microsystems' Internet banking platform, and used Compaq for testing the system to ensure maximum security.

"In addition, in order to offer users complete security and confidentiality of their banking transactions, the security features on the new portal have been further enhanced using 128 bit encryption code from Verisign, the leading global provider of digital trust services."

Prioritising the need for banks to constantly offer customers new and innovative services, Mr. Saad Abdul Razak, Executive Director, Consumer Banking Services, DIB, said that the rapidly changing dynamics of the new age economy require banks to respond with a high degree of agility.

"The introduction of the new service follows the highly successful launch of Al Islami Mubasher, the bank's call centre that provides customers with an advanced telephone banking service. The service also forms part of the bank's strategy to offer its customers multiple service channels to accommodate their daily banking needs," he added.

"We believe that Al Islami Online further enhances our customer value proposition through its rich functionally and technically robust service offering. More importantly, the new service will augment DIB's ability to provide its customers with straight-through-processing, which in turn will increase operational efficiencies and reduce costs," added Mr. Razak.

Al Islami Online offers DIB customers a large number of banking services such as: balance enquiries on any of their accounts with the bank; the ability to download and analyse bank statements; transferring funds between accounts and the payment of utility and Etisalat bills online.

Additionally, subscribers to the service will also receive regular updates on the products and services offered by the bank or Emirates Finance Company and will also be able to change their Al Islami Online password online.

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