Buzz Contact Centre opts for Six Sigma

The training, in association with TQMI and Motorola University, was for Motorola's world-class 'Green Belt' program. TQMI is a premier consultancy organization in India specializing in the field of quality management and providing solutions to corporates for over a decade.

Mr. Tarun Gulati, Head of Buzz Contact Centre, said: "We are pleased to announce that 25 of our employees have undergone this training and are on their way to become certified professionals, having received the Six Sigma Green Belt Training. Our employees have gone through one of the most rigorous trainings in the world which has instilled in them skills such as problem solving, project and crisis management and how to approach concepts and techniques towards improvement of today's businesses."

He added: "We felt TQMI truly understood our unique business needs and offered world-class services with outstanding commitment. The training was very project and situation-driven in order to help us respond to current day issues. We extend our appreciation and thank TQMI for all their efforts."

Today, Buzz has the highest number of Motorola trained Six Sigma Green Belt professionals in any company across the entire Middle East. The program itself took approximately 50 hours to complete for each employee.

Motorola, the Six Sigma® pioneer and innovator has an impressive track record, with billions of dollars saved through business improvement. The Motorola Green Belt Program is designed for Green Belt candidates from all levels in an organization - frontline employees, managers, quality specialists, sales and marketing specialists, and even general managers.

Added Mr. Gulati: "Our objectives were three fold -- to convert all our employees into high-performing team members, instill values of team leadership and integrity; and prepare them for the future. Motorola's qualified and experienced trainers are some of the best in the world for Six Sigma training and they have met our expectations."

The company also showcased its expertise in providing seamless, turnkey BPO solutions at GITEX 2005, which was recently organised in Dubai.

Buzz also recently announced the unveiling of its revamped website (www.buzz.ae), with a revitalised outlook and design and a spruced-up content.