InterContinental Le Vendôme has been the first and only hotel to be ISO certified in Lebanon since 1999; this certification given by the International Organization of Standardization (ISO) formalizes InterContinental Le Vendôme's continued commitment to offer a high quality service to its Guests. ISO, a worldwide federation of national standards bodies and a total quality management system, ensures that vital features such as quality, reliability, efficiency and effectiveness are implemented and shared in good management practices. Throughout the process of certification, all the Team members of InterContinental Le Vendôme's were able to deliver a continuous effort in order for the hotel to meet the requirements of such a certificate.
"InterContinental Le Vendôme has been making strong headway in building loyal guests' relationships throughout a high quality standard and yet personalized service" said Joseph Coubat, the general manager.
"We are the first hotel in Lebanon and among the first in the Middle-East to achieve the ISO 9001:2000. Our guests can be confident that our services are standards-compliant and of the highest quality."