ECCO chooses Egypt Cyber Center, ECC, to host its operations in the region

Accordingly, Egyptian Call Center Operator (ECCO) is providing the latest and most sophisticated, user-friendly call center technology. ECCO will, from day one, start offering services which include: Inbound and Outbound traffic, Telesales, Customer Service & external help desk, Lead generation / qualifications, Customer and market surveys, and more.

ECC was the choice of ECCO to host its operations due to the vast technological benefits and facilities available in ECC being Egypt's most advanced communications data center. Designed in co-operation with Hewlett Packard (HP), ECC boasts state-of-the-art technology, and provides the physical environment necessary to ensure the businesses' e-presence 24/7. The location provides maximum security and redundancy, professional business environment, and high-speed redundant connectivity. ECC's collocation solution for ECCO encompasses a full range of hosting services, including the physical work area, cabling structure, physical security, Secure VPN, Storage Capacity, Regular Data Backups, Contingency Cluster, and Internet Connectivity.

According to Mr. Hatem ElNazer, Managing Director of ECCO: "ECCO aims at becoming the leading third party call center service provider in the Middle East by offering an unparalleled level of service, complimenting state of the art technology with an exceptionally motivated and professional team." ECCO is designed to meet today's needs with tomorrow's tools. ECCO has taken into consideration the fast development of e-commerce and has installed hardware and software that supports web and e-commerce solutions for future demands.