Raya Contact Center offers Coca Cola Egypt a wide array of services including order taking, complaints handling, service requests handling, general and product information, in addition to managing the company's campaigns across Egypt. These services have contributed effectively to increasing Coca Cola Egypt's sales volume and has improved the service quality offered to its distributors.
Raya's customer list includes a group of multinational giants such as Proctor and Gamble, which hired Raya Contact Center to provide the data profiling, validation and market research needed to promote Pampers brand.
Khaled Shash, Director of Raya Contact Center, said; 'Contact center services are crucial for companies working in the FMCG as it acts as a fast communication channel with its end users as well as its distributors which is essential to guarantee the best results for their products.'
Raya Contact Center won the ISO certificate for three years in a row. To comply with the increasing demand on its services, Raya Contact Center acquired a new building with a state-of-the-art telecom infrastructure that accommodates for more than 800 seats to be able to provide it's service to a larger customer base in Egypt and abroad.
Raya provides contact center services for Coca Cola Egypt
Recognizing the excellence of its contact center services, Coca Cola Egypt has contracted Raya Contact Center to manage its customer care program as part of its on going efforts to serve its clients.
- Egypt: Tuesday, December 13 - 2005 at 14:18
- PRESS RELEASE
Posted by Janeta Novakovic, Assistant News EditorTuesday, December 13 - 2005 at 14:18 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This Article was updated on Thursday, February 15 - 2007
Disclaimer:
Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com
Any opinions, advice, statements, offers or other information expressed in this section of the AME Info Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AME Info Web site.
For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions
Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com
Any opinions, advice, statements, offers or other information expressed in this section of the AME Info Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AME Info Web site.
For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions
Browse related articles



Web Feeds