Eneco Energie unlocks performance with Cognos CPM solution

Eneco Energie serves approximately two million business and residential customers in the Netherlands and generates revenues of more than 3.5 billion Euros. Facing the challenges of market de-regulation for the first time, the company required a best-practice solution to pull data from dozens of systems, business applications, reporting tools and external sources to gain a comprehensive, consistent viewpoint for improved decision-making.

"Cognos customers like Eneco Energie are benefiting from the combination of internal thought leadership and a strong partnership with Cognos as we work together to continue to set the bar for the performance management market," said Dave Laverty, senior vice-president, Cognos. "Eneco Energie's solid focus on business goals, combined with the strategic application of our industry-leading solutions, provides a best-practice performance management example for other companies to emulate and admire."

Eneco's Cognos performance management platform has helped the company decrease outstanding receivables by approximately ten million Euros, raise conversion rates on marketing campaigns, and gain insights to segment customers for direct mailings for a savings of approximately one million Euros.

"With Cognos, we now have the ability to manage performance and customer interactions based on top-quality and timely information. The system has helped us turn data assets into actionable information to enable faster, more informed and more significant decisions that drive higher business performance and competitive advantage," said Ton van den Dungen, manager Business Intelligence and Control, Eneco Energie. "We now have a stronger customer focus through automated scorecards with goal-oriented key performance indicators, a consistent framework for data, processes and technology, and the right amount of visibility to support future business requirements."

With the Balanced Scorecard methodology and a solid data warehouse as the base of its approach to CPM, Eneco Energie created an integrated business intelligence (BI) portal and a dedicated BI Intelligence Centre. Reporting functions are driven by Cognos ReportNet and managed from the company's scorecard that is based on Cognos' metrics management capabilities.

"Cognos solutions for performance management combines a forward management view of the business (planning, budgeting, and forecasting) with the current and historical view of the business (financial consolidations, scorecarding, reporting, and analysis). These integrated operational and financial views across all relevant time horizons lets customers proactively address business challenges for greater operational effectiveness,"

said David Brierley, regional manager, Cognos Middle East and Africa, Turkey and Greece.

The Cognos Performance Management Platform integrates the best-in-class scorecarding and dashboarding, planning, analysis, query and reporting, and event management capabilities that organisations and partners need to build performance management solutions for sustainable competitive advantage.