Qatar's Social Development Centre implements workflow automation system to provide better social services

The new system was implemented by Raya, a leading Information Technology and Telecommunications company in the Middle East. The system became fully functional on January 1, 2006.

The project involved automation of the services provided by the Centre to benefit customers and to optimize work efficiency within the organization leading to facilitating the social and the economic development of those registered with the Centre. The workflow automation project has allowed the Centre to create a secure, integrated database of registrants and to give precise user and transaction statistics to support the decision-making process.

The most important feature of the system is the online support which guides employees and instructs them on how to use the applications. The move to replace paper-based transactions with electronic transfer of information is expected to increase productivity of the Center's employees, allowing them to shift their attention away from routine tasks and focus more on core responsibilities.

Amal El Manay, Manager of Social Development Centre, said, 'Raya has extensive experience in implementing workflow automation solutions for a number of organizations in the public and private sector in the Arab world, which prompted us to award this project to them. The project is part of Social Development Center's strategy to develop a modern work system that effectively meets changing requirements, thus enabling us to provide faster and cost-effective services to the public. We are glad that Raya has been able to implement the project within the prescribed timeframe.'

Saadi Awenat, IT Systems and Applications Manager of the Social Development Center said, 'This project is an extension of the continued development drive of the Qatar Foundation, and will facilitate better quality of service to the Social Development Center's clients. We have adopted a scientific approach to the project, which will ensure its success from the very beginning.'

Ali Sakr, General Manager, Raya Gulf, said,

'Raya is proud to implement projects that benefit disadvantaged sections of society - projects which are indicative of the focus of Qatar's development strategy. A good understanding of the Center's specific needs and knowledge of the public services it provides were essential to effectively carry out the project's implementation. Raya's wide experience in implementing similar projects as well as our partnership with Ali Bin Ali Establishment came in handy in this regard, allowing us to complete the project efficiently and on time.'