Altitude Software joins leading contact centre event in the Middle East

"Altitude is looking at emerging markets such as the MENA region as key for its long-term growth strategy and we're delighted to be showcasing our contact centre software offering and sharing our success to date with visitors to this year's MECC event," said Riadh Boukhris, Altitude Software vice-president Middle East, Africa and South Asia.

Dominick Keenaghan, President of show organizers, Insights, stressed the significant growth rates of the contact centre market in the Middle East, "According to our research, the total number of call centre seats in the region is growing at over thirty percent per annum at present, but even higher growth is being seen in the outsourcing sector. This market segment is as well the fastest-growing one for Altitude in the region, and the Altitude uCI solution is today used by some of the Middle East's most successful contact centre outsourcing providers, from Saudi Arabia to Bahrain, Kuwait, Syria and the UAE."

Spotlighting market-leading, proven contact centre technology

Altitude Software is positioned as one of the leading independent global providers of CIM software with customers in more than 58 countries and 130,000 contact centre agents using the Altitude uCI solution. The European company will demonstrate its contact centre software suite at the MECC 2006 exhibition running in parallel with the conference.

Altitude uCI is a contact centre solution with a universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and chat. This unified customer interaction solution recognizes the customer and intelligently applies consistent business rules across all channels. Typical business activities powered by Altitude uCI include telebanking, debt-collection, customer services, lead generation and telesales.

Altitude's seminar session on Monday 30th January at 3pm

The Altitude team will specifically share its contact centre expertise with the MECC 2006 delegates, and as well bring global insight into current trends and opportunities facing the Middle East's organizations. Thus, Altitude contact centre specialists will be presenting at the MECC seminar sessions the issues and trends that affect organizations' customer interaction management processes. The focus of the Altitude session will be on how to implement successful processes for managing and leveraging customer interactions across the enterprise.

"MECC 2006 is an excellent opportunity for us to highlight the expertise of our local and international teams and the strength of Altitude's CIM solutions," commented Stephane Demare, Altitude Software Contact Centre Specialist. "We are proud of our track record in exceeding our customer expectations and look forward to serving the needs of Middle Eastern organizations that opt for the benefits of a truly platform-independent and multichannel contact centre solution."

The Middle East Call Centre (MECC) 2006 event takes place at the Dubai Crowne Plaza Hotel from Saturday January 28th till Tuesday, January 31. Due to its rapid emergence as a valid business model and the growing presence of outsourcers in the market, a special one day session on contact centre outsourcing is being included. For more details about the show and the international line up of speakers see www.insights-me.com.