Al -Futtaim Motors: The people's choice

This prestigious award was organized by the leading car magazine, Autocar Middle East.

The winner of the award was determined by the UAE's motoring public, who voted on Autocar's website and by faxing votes to the magazine.

The magazine commented that the 'Best Dealership' award recognizes the dealership - as voted by their customers - which goes the extra mile to make the car buying process as smooth as possible. The award further acknowledges dealers which can provide service which has proven to be beyond all others by guiding customers through the pitfalls and hazards which can delay the buying process.

Colin Leitch, the Managing Director of Al-Futtaim Motors said,

"I am very proud indeed that we have won this People's Choice Award for Best Dealership. It is a tremendous tribute to the hard work of the entire team who are focused on delivering the highest standards of service to our customers, during the buying process and throughout the vehicle ownership period. And although we are pleased to win such customer accolades, we are continually striving to find new ways of improving our service to our customers, and maintain the customer loyalty and market leadership that we have had for nearly 50 years in the UAE."

Tony Barlow, the General Manager of Sales & Marketing at Al-Futtaim Motors added that, "We already have an effective Customer Relationship Management communications programme in place, which has been designed to provide us with continual feedback on how well we are meeting our customers' service expectations. Winning this award further reinforces the very positive customer feedback we get through this programme, and shows that the company's maxim of 'We Care and it shows' is a customer promise that we can deliver on."