Outsourcing: Ensuring that you reap the benefits of IT (page 2 of 2)

You should also look for outsourcing partners who have the ability to access a large pool of varied and experienced IT professionals. Access to such a pool of resources gives your organization the ability to bring in the appropriate talent when needed, rather than keep it on the books full-time. When critical problems arise, your outsourcing partner should be able to quickly provide the specialist expertise required.

In addition, as your business changes, and if necessary, your outsourcing partner should be able to quickly identify new team members and assign them to your organization in order to meet your new needs. Without access to a large pool of resources, your organization cannot react to change quickly since it will be limited to retraining existing resources, recruiting what resources it lacks, and terminating resources it no longer needs. All of these are costly and time-consuming activities for management.

Finally, seek a partner that uses a leveraged infrastructure model. When an IT outsourcing partner shares their infrastructure assets across multiple clients, it provides your organization with two additional benefits: flexibility and cost reduction. By sharing infrastructure across multiple clients, capital and operational costs can also be shared and the savings can be passed back to your organization. In addition, shared infrastructures usually mean that the service provider has more capacity than they are providing to you.

This extra capacity can be quickly assigned to your organization as the need arises. In addition, shared infrastructures are normally designed in a modular fashion that allows the service provider to make incremental changes as technology changes.

However, in order to achieve these benefits, initial investments have to be made by your organization. For your outsourcing partner to be able to provide you with the flexibility and guaranteed service we discussed, some fundamental changes may have to take place in your IT organization and infrastructure. For example, your outsourcer may have to upgrade your desktops and servers to meet certain standards. They may also need to implement specific network, security, and backup infrastructures. Although IT outsourcing deals usually provide long term savings, an initial investment is usually required.

The Bottom-Line

Outsourcing can help you become more competitive by ensuring that you get the service you need when you need it. But, you have to pick the right outsourcing partner - one that can deliver, has access to significant resources, uses a shared infrastructure, and provides you with appropriate SLAs. IT Outsourcing can save you money in the long run, but expect to invest a little more up front.