Next-generation contact centre solutions on display at leading financial services exhibition in Bahrain

Altitude's significant growth rates for 2005 in Bahrain suggest that the Kingdom is quickly joining the GCC countries in the implementation of world-class multimedia contact centre solutions, and as such the Altitude uCI suite will now be showcased for the first time in Bahrain.

"MEFTEC focuses exclusively and comprehensively on the financial services industry," said Riadh Boukhris, Altitude Software vice President Middle East, Africa and South Asia. "Altitude Software counts some of the world's most innovative and profitable financial institutions among its client list, including the Middle East; therefore MEFTEC is the perfect platform for us to talk about our work in the region and to present our contact centre solutions. We are proud of our continued growth in the GCC region and the size of our market share speaks for itself when it comes to product innovation and customer satisfaction."

Delivering tangible benefits

Altitude uCI is today used by some of the Middle East's most forward-thinking companies, mainly financial institutions, telecommunications operators, outsourcing industries and national governments. Delivering a suite of software modules for automating and maximizing contact centres, Altitude Software has already helped over 200 fast-paced financial institutions around the world realize world-class contact centre operations, with truly integrated solutions that incorporate blended and multi-media modes of interaction. These solutions offer an array of tangible business benefits including:

- Increased productivity: through optimized call blending, intelligent dialling and agent scripting, all underpinned by CTI, the cornerstone of improved productivity.

- Enhanced Customer Relationships: a holistic view of the customer that enables personalized service and relationship development.

- Return on Investment: in three months a contact centre can move from cost centre to profit centre.

- Rapid Implementation: because Altitude uCI is open by design and a fully integrated suite, implementation can be realized in one to six months depending on the complexity of the project.

Altitude uCI is an infrastructure-independent contact centre solution with a universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and Web chat. Typical business activities powered by Altitude uCI include telebanking, debt-collection, customer services, lead generation and telesales.

A contact centre using Altitude's scalable, IP-enabled technology will realize a significant increase in productivity, effectiveness, and quality of service. Ease of integration with third party and legacy applications is a key Altitude benefit, maximizing return on existing investments.