DHL announces Import Express Programme for Middle East customers

Import Express enables customers to send or receive documents and packages of any size, weight or value to and from over 210 countries - packaged in one simple solution using just one company, one currency and one invoice.

Phil Couchman, Regional Director of DHL Middle East, said:

"Our mission at DHL is to provide our customers with the superior levels of customer service when dealing with imports. It means being flexible and responsive, taking ownership and working closely as a partner to develop solutions specific to each customer's needs. With Import Express, we further enhance our reputation as a one-stop-shop."

Using Import Express, customers can - with one phone call - move goods from China to the Middle East, or from London to Hong Kong (known as the "third country" option), for example, and pay for delivery in their home country on one invoice and in one currency. Shipments stay within the DHL system from origin to destination allowing for easy tracking, anytime.

To utilise Import Express, customers need only to establish an Import Express account number, which provides all routing order instructions. DHL is the exclusive partner for each Import Express shipment and takes complete responsibility from pickup to delivery, all for one pre-quoted transportation charge. Once the shipment is underway, easy track and trace is available online at www.dhl.com from pickup through to final delivery.

For billing purposes, the customer receives one invoice per billing cycle in the customer's currency allowing them to easily budget for and audit all import shipments. Industries that DHL is targeting with this campaign include manufacturing, automotive, textile, electronics, pharmaceutical, aerospace, oil and gas and financial services.

DHL is supporting the Import Express programme with a 360-degree marketing campaign involving direct marketing, print and online advertising amongst others.

DHL also now offers new levels of connectivity between US and UAE as well as Europe and Iran. In addition, more aircraft are serving the Asia Pacific Market - DHL has invested $400 million in a joint venture with Cathay Pacific and Air Hong Kong (DHL owns a 40 per cent stake in the joint venture). Air Hong Kong is purchasing eight new A300-600F freighters, thus increasing DHL's payload capacity in the region.