Genesys is the world's leading provider of contact center software and provides the number one open standards voice platform for contact centers.
"The Middle East is a very dynamic region for Genesys," stated Lincoln Payne, Genesys Regional Manager for the Middle East. "With a skilled, multi-lingual workforce and its strategic location, we believe that the contact center market in Dubai and the rest of the region will continue to develop very quickly."
The Genesys solution range has been successful across the region with customers such as Emirates Airlines, Mobinil, National Bank of Dubai, Mashreq Bank (Dubai), MIC1 Lebanon, Mobilecom Jordan, PTML Pakistan, Union Bank Pakistan, CYTA Cyprus, Al Rajhi Bank Saudi Arabia.
A recent Datamonitor survey predicting growth up to 2009 stated that there will be an average growth rate of contact center agent positions of 16.3 percent per annum in Emirates, 7.1 per cent per annum in Egypt, 10.5% in Saudi Arabia, 11.2 % in Oman,and 6.1 % in Kuwait.
Genesys currently has channel partnerships with Alcatel, IBM, Intracom and NCR for sales and distribution of Genesys solutions in this region. The Genesys Customer Interaction Management suite captures, routes, reports, and analyzes voice, e-mail, and other communications to ensure that customers are quickly connected to the best available resource - the first time. The Genesys suite is modular so enterprises can start with the capabilities that address specific business needs and use them independently or in combination to further leverage their return on investment.
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Alcatel's Genesys strengthens position in growing Middle Eastern contact center market
- United Arab Emirates: Wednesday, March 22 - 2006 at 10:17
- PRESS RELEASE
Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), has announced the opening of a representative office at the Alcatel office based in Dubai to further raise the company's local and regional presence.
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About Genesys Telecommunications Laboratories, Inc.Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self-service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com.
About Alcatel
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 13.1 billion and 58,000 employees in 2005, Alcatel operates in more than 130 countries.
Shahira E.Osman
Marketing Communications Specialist-Middle East
Alcatel
Smart Village
Cairo-Alex Desert Road ,Building 144
P.O Box 5,Smart Village, Giza ,Egypt
Tel:(202) 539 5538
Fax:(202) 539 2344
Posted by Lara Lynn Golden, News EditorWednesday, March 22 - 2006 at 10:17 UAE local time (GMT+4)
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