Etihad Airways celebrates graduation for new cabin managers

In line with Etihad's extensive staff training programmes, 14 new cabin managers have successfully passed the airline's latest comprehensive training programme in Abu Dhabi.

The role of the Etihad cabin manager is extremely busy and has a diverse array of responsibilities ranging from applying safety procedures, checking equipment and managing cabin crew, to making sure there are enough meals on board the aircraft.

"This graduation ceremony celebrates the success of our new cabin crew managers who have undertaken Etihad's detailed and challenging aviation training programme. It demonstrates our commitment to investing in our staff, and to providing excellent onboard service to our Guests,"

said Isa Fairooz Ali, Head of In-flight and Ground Services, Etihad Airways.

The key focus areas on the course were leadership, safety training, security, aviation health, flight duty regulations, Guest services, flight safety, and service training.

The graduation ceremony took place at Abu Dhabi's Al Ghazal Golf Club, where the successful graduates were presented with certificates and new Etihad name and job title badges.

"The aim of the course was to ensure outstanding customer service is delivered in all conditions. At its most fundamental level, cabin managers are responsible for Guest safety and service delivery in the cabin, which means that all Etihad Guests step off the aircraft having had a relaxing and enjoyable flight," said Khaled Hatter, a successful graduate on the Etihad cabin manager programme.

The successful cabin managers will also be responsible for providing proactive and customer based front-line management to the cabin crew covering their performance, motivation and development.

Senior Management including Khaled Al Mehairbi, VP - Corporate Affairs, Geert Boven, VP Commerical, and Peter Wilson, Head of Human Resources attended the ceremony to show their support for the new cabin managers, highlighting the importance of their role in ensuring Etihad's continued in-flight success.

"We offer our congratulations to all of the new Etihad Airways cabin managers. Great service can only be achieved through great staff, and the role the cabin managers' play is crucial in maintaining Etihad's superior standards of hospitality and service," concluded Wilson.