Aspect Software partners with CTSoft to expand in the region

With expertise in services like systems integration, business and technology consulting and post-sales support in the contact center space, CTSoft maintains a strong channel network of established players in the enterprise IT and telecom solutions industry. It has a widespread customer base in core verticals like banking and telecom, utilities, retail and transportation.

"This region has experienced robust market expansion in terms of service portfolios, verticals and numbers of contact centres," said Vipin Jethi, general manager, Sales and Marketing, CTSoft Middle East and Africa. "This partnership will give our growing customer base access to state-of-the-art contact centre technology, including automatic call distributors, predictive dialers, interactive voice response systems and workforce management software. Together, Aspect Software and CTSoft can help these companies achieve their customer service, collections, and sales and telemarketing objectives."

"UAE businesses have always been a step ahead of their counterparts in other countries in the Middle East. Harnessing the benefits of advanced telecommunications - increased functionality with reduced costs - is one way they will stay ahead of the competition," said Daoud S. Eid, Director of Al Yousuf's IT Companies.

To drive CRM strategies in organisations, CTSoft distributes the Aspect suite of products and solutions. Products like Aspect EnsemblePro, the flagship product of Aspect Software unites inbound, outbound and blended multi-channel contact (voice, e-mail, web and fax). Other Aspect products on offer include the Spectrum Automatic Call Distribution (ACD) that offers reliable ACD functionality with sophisticated computer telephony integration (CTI) applications; Unison and Aspect Conversations Predictive Dialer, which are comprehensive outbound customer contact products that maximise agent productivity and enhance call centre efficiency.

Adding further value to the call centre maturity matrix are Aspect Work Force Management and Performance Optimisation Solutions that address diverse staff forecasting, scheduling and tracking needs that ensures efficient response to multi-channel customer contacts.

"Our relationship with CTSoft will enable companies in this region to benefit from the same products that are already successfully transforming the customer-company experience and creating tangible business benefits for enterprises in the U.S., Europe and Asia Pacific,"

said Pramod Ratwani, vice president, Aspect Software, Asia Pacific and the Middle East,. "We are look forward to working with CTSoft in such a vibrant market."