Altitude Software named Visionary in 2006 EMEA Contact Centre Report by Gartner

The report listed a clear vision for developing innovative VoIP and on-demand solutions, together with better Execution on extended partnerships and market gains as strengths that positioned Altitude Software as "Visionary". The ability to run on multiple PBX and IP PBX platforms (including Altitude vBox) and a multi-tenanted "utility" version for service providers were also assessed in the Magic Quadrant.

A proven, scalable infrastructure independent software solution that companies should consider.
Altitude Software has steadily improved its position within the "Visionary" segment of the Magic Quadrant. According to Gartner's recently published report titled, "Magic Quadrant for Contact Centre Infrastructure, EMEA, 2006", Altitude uCI is a proven, scalable infrastructure independent software solution that companies should consider.

"A compelling reason to rely on Altitude Software solutions is our track record integrating both with traditional PBXs and VoIP, with a award winning suite, well known for its integration, performance and speed of deployment," said Altitude Software's Product Management Vice President, Miguel Lopes. "Altitude Software's strength in protecting the customer's investments, comes from our real independence, which allows our business application layer to work seamlessly with different infrastructures."

'Altitude Software has always prided itself on enabling next-generation customer service for its customers,' said Riadh Boukhris, Altitude Software vice President Middle East, Africa and South Asia. 'Altitude's inclusion in Gartner's annual report is testament to the fact that Altitude uCI is a reliable, technologically-advanced solution for the contact centre." "In terms of market perspective in the Middle East & Africa, we are continuing to see strong demand in our target markets of banking, outsourcing and national governments as well as improvements in the transport and telco segments."

A sound understanding of the contact centre market, providing key elements of innovation, illustrative of the future of the market
Altitude Software is a specialist global vendor of integrated solutions for the contact centre. The Altitude uCI (Unified Customer Interaction™) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 25 plus Industry Awards for Innovation and Performance in the last few years.

According to Gartner, 'Visionaries demonstrate a clear understanding of the contact centre market and provide key elements of innovation, illustrative of the future of the market.' The Gartner Magic Quadrant analyses the major players in an industry and categorises them as "leaders," "challengers," "visionaries" or "niche players".

The Gartner Inc. Magic Quadrant for the Contact Centre Infrastructure ultimately rates technology providers "on their understanding of how market forces can be exploited to create opportunity for the provider, and for their clients" and "on their ability and success in capitalizing on their vision".

The Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; proactive marketing, sales and service; and business process management. A solution with the broadest coverage, Altitude uCI supports both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact centre operational aspects, from agent coaching to IT management.

The continuous bet on innovation, brought all Altitude uCI features to new VoIP platforms, and adds support for new media like SIP, MMS and 3G Video.