World's leading industry associations confirm full support to Dubai Contact Centre event

Moustafa Kadous, President and COO of HDI for the MENA region, will be a keynote speaker at the event, addressing best practices in help desk management. He will be joined by international experts: Bruce St Leger from HDI-Europe and Greg Oxton, Executive Director of Consortium for Service Innovation, USA.

The CCA will be sending their International Director, Michael Stock, who is also Head of Business Partnerships & Audience Services at the BBC in the UK. Michael will be addressing the challenges and future trends for the contact centre industry. Anne Marie Forsyth, CEO of the CCA said 'CCA is delighted to be working with IIR at this event. Improved professionalism is at the heart of the CCA agenda and we look forward to meeting with delegates to discuss how we might work together to achieve these aims.'

"We are thrilled to have both the HDI and CCA endorsing this event" mentioned Hannah Wilson, IIR Conference Manager. "Their status as globally recognised independent bodies will add great prestige to the Contact Centre & Help Desk Forum programme. They will provide Middle East delegates with valuable information on how they can raise standards and overcome the challenges they face in the industry."

IIR's Contact Centre & Help Desk Forum, is being held at the JW Marriott Hotel in Dubai on 10 - 14 June 2006. The event features regional and international case studies from award winning organisations such as TNT, and Barclays Bank who have been recognised specifically for their contact centre and help desk functions. There will be three interactive workshops, and the industry's latest issues addressed by an international speaker faculty.