Etisalat Dubai region recognizes top performing customer service employees

Mr. Ahmed Abdulkarim Julfar, Chief Operations Officer of Etisalat and General Manager of Etisalat Dubai Region, and Mr. Ghanim Al Marri, Deputy General Manager of Etisalat Dubai Region and Latifa Fekri, Manager Sales and Business Development - Etisalat Dubai Region, attended the ceremony.

In his speech, Julfar focused on the importance of supporting the practices that yield to recognizing distinguished cadres in Etisalat, which, in turn, enhances the motive to unleash their capabilities. He shed light on the importance of those employees to Etisalat, which adopts and deploys high-standard strategies in the field of customer service.

He also stated that the success of this initiative in Dubai region has encouraged the top management to generalize it over the other regions of the Corporation.

Latifa Fekri in her speech said: "Customer service employees are a landmark in the history of Etisalat. Honouring them is part of our belief that they are the pillar of our Corporation and the main reason to its success."
Etisalat has taken a number of wide steps in the field of customer service. In addition to improving its human resources initiatives, Etisalat Dubai Region has extended the working hours of its business centers up to 12 hours daily to maximize customer satisfaction. It has also established a number of new business and service centres as well as retail outlets in many strategic locations, while it continues to provide multiple channels for bill payment and most advanced added-value services.