Called the Arab Company for Shared Services (ACSS), Arab Bank's new DOZ-based facility will conduct its entire back-office work including processing for funds transfers and trade finance products, as well as retail and commercial loans. At a later stage, the facility will also house Arab Bank's IT Centre for the Gulf region.
"We are happy to welcome Arab Bank to Dubai Outsource Zone," said Ismail Al Naqi, Director of DOZ.
"Dubai Outsource Zone provides a comprehensive infrastructure and environment for leading banks like Arab Bank to set up global or regional back-office hubs servicing its customers."
Arab Bank's Mohammed Azab, who will be the Managing Director of ACSS, said the new company is 100% owned by Arab Bank. "Our back office processing centre in DOZ is part of a strategic move to create a dedicated unit for the processing of products and services to our customers in the Gulf region," he added.
Azab added that the move ties in well with Arab Bank's plans to regionalise and further standardize its banking processes, and enhance both quality and control of its back office operations.
Set to be operational by July this year, Dubai Outsource Zone is an ideal base for both captive and third-party outsourcing operations providing mid and high-end services in areas such as banking, finance, accounting, IT, payroll processing, engineering, R&D and design. It also serves as a centre for disaster recovery facilities for offshore call centres located elsewhere in the world. DOZ is a strategic location for providing offshore services to Europe, the US and the Middle East.
A large number of outsourcing companies have expressed interest in establishing facilities in Dubai Outsource Zone. These include local companies with interests in business process outsourcing (BPO), back office processing and call centre operations. Some others include US, European and Indian companies looking to relocate from other outsourcing destinations. DOZ is targeting a share of 5 % of the global outsourcing industry. In five years, DOZ seeks to have between 200 and 300 companies.
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Posted by Anne-Birte Stensgaard, Senior News Editor
