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Monday, November 23 - 2009

Arab Bank to establish regional back-office processing centre at Dubai Outsource Zone

  • United Arab Emirates: Sunday, May 07 - 2006 at 13:10
  • PRESS RELEASE

Arab Bank, one of the largest banks in the Middle East, will set up its regional back-office processing centre in Dubai Outsource Zone to service its customers in the Gulf region.

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  • Arab Bank at Dubai Outsource Zone.
    Arab Bank at Dubai Outsource Zone.
The agreement to establish the new facility was signed today by Ismail Al Naqi, Director of DOZ and Mohammed A Azab, Senior Vice President and UAE Area Manager of Arab Bank.

Called the Arab Company for Shared Services (ACSS), Arab Bank's new DOZ-based facility will conduct its entire back-office work including processing for funds transfers and trade finance products, as well as retail and commercial loans. At a later stage, the facility will also house Arab Bank's IT Centre for the Gulf region.

"We are happy to welcome Arab Bank to Dubai Outsource Zone," said Ismail Al Naqi, Director of DOZ.

"Dubai Outsource Zone provides a comprehensive infrastructure and environment for leading banks like Arab Bank to set up global or regional back-office hubs servicing its customers."


Arab Bank's Mohammed Azab, who will be the Managing Director of ACSS, said the new company is 100% owned by Arab Bank. "Our back office processing centre in DOZ is part of a strategic move to create a dedicated unit for the processing of products and services to our customers in the Gulf region," he added.

Azab added that the move ties in well with Arab Bank's plans to regionalise and further standardize its banking processes, and enhance both quality and control of its back office operations.

Set to be operational by July this year, Dubai Outsource Zone is an ideal base for both captive and third-party outsourcing operations providing mid and high-end services in areas such as banking, finance, accounting, IT, payroll processing, engineering, R&D and design. It also serves as a centre for disaster recovery facilities for offshore call centres located elsewhere in the world. DOZ is a strategic location for providing offshore services to Europe, the US and the Middle East.

A large number of outsourcing companies have expressed interest in establishing facilities in Dubai Outsource Zone. These include local companies with interests in business process outsourcing (BPO), back office processing and call centre operations. Some others include US, European and Indian companies looking to relocate from other outsourcing destinations. DOZ is targeting a share of 5 % of the global outsourcing industry. In five years, DOZ seeks to have between 200 and 300 companies.
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About Arab Bank

Arab Bank is based in Amman, Jordan. It is the first private sector financial institution in the Arab world and the largest Arab banking institution by equity. Arab Bank was established in Jerusalem in 1930 by the late Abdul Hameed Shoman, whose vision was to create a financial institution dedicated to the development of Arab economies. Today, Arab Bank Group enjoys a shareholder equity base of US$ 5.4 billion. The Group has a global network of 400 branches and subsidiaries in 28 countries and 5 continents, and enjoys a prominent position in key markets and financial centers in Europe, Asia-Pacific, and the United States. Arab Bank Group provides a wide variety of financial services to individuals, corporations, government agencies, and other international financial institutions. Its services include corporate, retail, private, investment banking and wealth management. In 2005, the Group continued its sustainable performance, with a net profit of $503.2 million (after taxes and provisions) representing a rise of almost 54% over 2004.

About Dubai Outsource Zone

Dubai Outsource Zone (DOZ) is the world's first 'free zone' dedicated to the outsourcing industry. DOZ offers a comprehensive infrastructure and environment for offshore service providers to set up global or regional hubs servicing the worldwide market. DOZ's offering includes 100% exemption from taxes, arguably the world's most reliable technology and communications infrastructure, a one-stop shop of support services and the best possible working environment. Key features of DOZ infrastructure, for which construction has started, include a Plug and Play Centre that will provide a ready infrastructure for BPO service providers to set up their operations and start providing their services. It contains a pre-built infrastructure for outsourcing companies equipped with the latest technology that enables companies to get their business up and running from the moment they move into DOZ. In addition, the development will include a Research Centre for companies that offer outsourced R&D services and a Networking Centre to facilitate collaboration and business opportunities

within the community. A significant feature of the master plan is a residential complex to be built by private investors. The DOZ master plan also includes sports, leisure and retail facilities that provides professionals the convenience of living and working in the same locality. In addition, this inexpensive residential facility will reduce personal relocation costs for employees of companies in the Zone. With world-class infrastructure, a range of business enabling services, access to skilled talent, huge cost savings, business-friendly regulations and a strategic geographical location, Dubai Outsource Zone is all set to become one of the world's leading offshore hubs. DOZ is being built on a site adjacent to the 'Academic City' project close to the Emirates Road in Dubai.

For further information, please contact:

Baiju Francis
Account Manager
JIWIN
The Public Relations Arm of Dubai Press Club
T:+9714 361 3 596
M:+97150 7971996

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