Altitude Software scoops award for contact centre industry excellence in EMEA

"Altitude uCI offers clear value for organizations looking to improve the effectiveness of their contact centre business activities," said Riadh Boukhris, Altitude Software vice President, Middle East, Africa and South Asia.

"In the Middle East, many leading financial institutions, telecommunication operators, and outsourcers are already reaping the benefits of advanced contact centre technology. This award is another proof of the recognition our solutions get, specifically in the Middle East and Africa market, and the quick ROI they provide."

Now in their 4th year, the Members' Choice Awards are based entirely on customer feedback and the winners were those organizations who received the highest average scores as voted for by their customers. This year's competition was the toughest yet, according to the awards organization.

"Altitude Software products and business models are of increased value to customer-centric companies. We are honoured to be recognised by users as the company with the best value proposition when it comes to multi channel contact centre solutions," said Gastão Taveira, Altitude Software CEO.

The Altitude uCI (Unified Customer Interaction™) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 25 plus Industry Awards for Innovation and Performance in the last few years. Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com added "The 4th Annual Member's Choice Award winners deserve special recognition. These organizations put themselves out for their customers to give them feedback. These organizations are proud of what they do and there are so many who consistently enter the awards. These are the industries true leaders and they all deserve praise".

Altitude Software products and business models are of increased value to customer-centric companies

Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; proactive marketing, sales and service; and business process management. A solution with the broadest coverage, Altitude uCI supports both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact centre operational aspects, from agent coaching to IT management. The continuous bet on innovation, brought all Altitude uCI features to new VoIP platforms, and adds support for new media like SIP, MMS and 3G Video.

ContactCenterWorld.com is the world's no.1 on-line resource site for the contact center industry around the world. It has 85,700 corporate members of which 40% are at a senior executive level within Contact Centers globally. Its site draws 7,500 unique users every day.