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Dubai Service Excellence Scheme honours Giordano

  • United Arab Emirates: Monday, May 08 - 2006 at 13:02
  • PRESS RELEASE

Giordano's store at Bur Juman has bagged the 'Best Service Performance Outlet' award for 2006 from Dubai Service Excellence Scheme (DSES), an initiative of the Department of Economic Development to raise customer service standards in Dubai.

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  • Giordano's Bur Juman store recognized as Best Service Performance Outlet
    Giordano's Bur Juman store recognized as Best Service Performance Outlet

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The award is based on the store's consistent performance in periodic mystery shopping campaigns conducted by DSES. Out of the twenty one retail outlets monitored, the Giordano store emerged as the best choice, after an evaluation of the attitude, knowledge and competence of the staff.

"This is a great encouragement for all of us at Giordano. Customer service is the driving force of our operations and we always strive to make shopping at Giordano a pleasant experience for all. We invest heavily in staff training and technology and employ best management practices to ensure that customers are served efficiently and promptly, "

said Ishwar Chugani, Executive Director for Giordano Middle East.

Established in 1993, the Bur Juman store is Giordano's first outlet in the region. Today, Giordano owns and operates 120 stores in the Middle East.

"Dubai Service Excellence Scheme champions the cause of businesses in the service sector and further establishes Dubai's status as a great shopping destination, "added Chugani.

One of the early members of DSES, Giordano became the first apparel retailer in 2003 to collect the Dubai Quality Appreciation Programme (DQAP) Award. All Giordano stores in Dubai have since then been DSES certified.
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Lisa George
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Ph: 3344550
Lara Lynn Golden Posted by Lara Lynn Golden, News Editor
Monday, May 08 - 2006 at 13:02 UAE local time (GMT+4)

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