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Tuesday, December 1 - 2009

Emaar Customer Centre opens

  • United Arab Emirates: Saturday, May 13 - 2006 at 09:51
  • PRESS RELEASE

As part of Emaar Properties' ongoing community development initiative, today the company announced the launch of its Customer Centre, a one stop location combining customer focused departments for Emaar developments.

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  • The Meadows community (pictured) will be one of Emaar's developments to benefit from the new one stop location Emaar Customer Centre.
    The Meadows community (pictured) will be one of Emaar's developments to benefit from the new one stop location Emaar Customer Centre.
Located on the Ground Floor of Building 1 at the Emaar Business Park, the spacious centre will use state-of-the-art technology to link Customer Care, Property Handover, Property Transfer, Credit Control (Cashier) and Quality Assurance departments to facilitate customer queries and transactions.

Emaar's existing Customer Care, Property Handover and Transfer, Quality Assurance and Cashier departments in Building 3 of the Emaar Business Park will relocate into the new Customer Centre in Building 1 and will be open for business from 8:30am on Sunday, May 14th.

"Since we established the Customer Service department in 2003, Emaar has been dedicated to providing a valuable service to each customer through problem ownership, action and accountability to the continuous improvement process,"

said Ahmad Al Falasi, Director of Property Management, Emaar Properties.

Customer care and after sales are vital parts of Emaar's operations. It is an ongoing process that starts with the inspection of the property before it is handed in, through the moving in and setting up phase to the wide range of after-sales services that is provided.

The Customer Centre will be open from 8:00am to 4:30pm, Sunday through Thursday. To further facilitate the visit, upon arrival the customer will be greeted by the reception team who will direct them to the right department depending on the query.

Al Falasi added: "With the new Emaar Customer Centre, we will be able to provide our customers with enhanced services that will accelerate transactions while ensuring easier navigation from department to department."

Being the leading property developer, Emaar is not only building lifestyle communities with its own style and signature features, but it is also working with its residents to ensure the harmony and integration of these communities. Recently Emaar set up a Community Management Department to provide a range of services to assist home owners and their representatives in managing community affairs across Emaar properties. The company also created a community portal that provides residents a wealth of up to date information and the latest community news at a click of a button and a Command Control Centre that will offer 24-hour remote monitoring of all Emaar properties.
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About Emaar Properties PJSC:
Emaar Properties, the Dubai-based Public Joint Stock Company, is listed on the Dubai Financial Market and is part of the Dow Jones Arab Titans Index.

The company recently announced that its net profits for the first quarter ended 31 March 2006 reached AED 1.517 billion (US$406.9 million) - an impressive rise on the AED 1.325 billion (US$355.4 million) for the equivalent period. Gross profit for the same period reached AED 1.487 billion (US$398.8 million) compared to AED 1.435 billion (US$384.9 million) achieved during the same period last year. Emaar's net profits for the year ended 31 December, 2005 climbed 180 per cent, to a record AED 4.731 billion (US$1.288 billion). The figures represent a substantial increase on the AED 1.691 billion (US$460 million) for the year 2004.

The company has witnessed tremendous growth since its inception in 1997 and boasts a rapidly growing tenant base with more than 13,000 homes handed over to satisfied customers to date. Currently, it has several major real estate projects under various stages of development in Dubai including Arabian Ranches, Dubai Marina, Emirates Hills, The Views, The Meadows, The Springs, The Lakes and The Greens. The company also owns and manages the Gold and Diamond Park.

Emaar has started construction on its most ambitious project to date, the AED 73 billion (US$20 billion) Burj Dubai Downtown development, which comprises the Burj Dubai - the tallest tower in the world when completed in 2008, The Dubai Mall, Burj Dubai Boulevard, The Lofts, The Old Town, The Old Town Island, The Residences, Burj Views, man-made lakes, landscaped parks and gardens. The company has joint ventures and projects across the region covering Saudi Arabia, Egypt, Syria, Morocco, Turkey, India and Pakistan.

Last year the award winning property developer announced plans to aggressively expand the retail sector with investments of over AED 15 billion (US$4 billion) to develop approximately 100 malls in the mega emerging markets of the Middle East, North Africa and the Indian subcontinent. In addition, Emaar has teamed up with Giorgio Armani S.p.A to build and manage 10 Armani hotels and resorts across the world; an Armani hotel will feature in Emaar's flagship Burj Dubai tower.

Recently the company also announced plans to expand its investments into the education and healthcare business. The education initiative will involve the establishment of international schools in the MENA region and India, which will offer premium quality education and an integrated curriculum for students ranging from kindergarten to tertiary levels. Emaar's healthcare diversification will see the company invest around AED 18.35 billion (US$5 billion) over the next decade in the MENA and South Asia markets with the construction of hospitals, clinics and medical centres and the investment in the provision of world-class healthcare services.

While continuing to actively pursue expansion in its core business of innovative, high quality real estate development, Emaar has diversified into related business lines to further build value for its 59,000 shareholders, which includes the Government of Dubai. Emaar owns and manages EMRILL, a joint venture with the UK-based Carillion which provides innovative property and facilities management services. Emaar also holds 30 per cent equity in Dubai Bank, focused on retail and commercial banking and is the majority shareholder in Amlak Finance, UAE's leading Islamic home financing company.

For further information, please contact:
Kelly Home / Nivine William
ASDA'A Public Relations
Exclusive Affiliate of Edelman PR Worldwide in Middle East & North Africa
Tel: (+971 4) 335 5969;
Fax: (+971 4) 335 6080

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