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Thursday, November 26 - 2009

Batelco launches Mentoring Programme

Batelco has launched a unique Mentoring Programme, the first of its kind in Bahrain and the Middle East region.

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  • Batelco general managers, managers and staff members at the launch of the Mentoring programme.
    Batelco general managers, managers and staff members at the launch of the Mentoring programme.
The Programme supports Batelco's visions and goals and is a mission critical tool in guiding the Company's personnel in their professional development. This Programme is part of a comprehensive skills development programme being introduced by Batelco Chief Financial Officer Chris Gabriel.

The Mentoring Programme is based on an internationally recognised, tried and tested system. However it has been adapted to suit the Company's specific aims and needs and has been linked with systems and programmes which are currently in operation in Batelco's recently launched Talent Centre.

Mentoring is the pairing of people who want to learn and grow, with those people who are willing and proficient at imparting knowledge and skills.

The first phase of the new Mentoring Programme has already begun with 7 volunteer mentors - all Batelco senior managers with vast local and international experience in the telecommunications business, and 9 mentorees.

Each candidate has already undergone individual profiling in Batelco's Talent Centre in order to identify their strong and weak skill areas, prior to being assigned to one of the mentors. Each Mentor's task is to assist their mentoree reach their full potential by acting as a guide, adviser, coach and counsellor at various stages throughout the process.

"The essence of pairing is to match the needs of the Mentoree with the strengths and experience of the Mentor," said Batelco Head of Corporate Affairs Ahmed Al Janahi.

"The Mentoring Programme allows senior Batelco managers to enhance the knowledge of middle managers and general staff by giving them the tools necessary to advance their careers within the Company."


Once established, Batelco is planning to enlist the assistance of senior personnel from other leading Bahrani and Middle Eastern companies to act as mentors to Batelco staff.

"By enlisting the assistance of top players from other leading companies, not necessarily restricted to the telecommunications business, Batelco personnel can benefit from an exchange of knowledge in order to broaden the Company's expertise," added Mr Al Janahi.
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Notes and media contacts

This press release has been issued by Batelco's Corporate Affairs department. For further information, please contact:

Ahmed Al Janahi, Head of Corporate Affairs at Batelco
TEL: +973 1788 4337

About Batelco

Batelco (Bahrain Telecommunications Company) is the Kingdom's leading provider of national and international telecommunications services, internet and broadband products & services and networked IT services.

In Bahrain, Batelco serves more than 600,000 business and residential customers while the company's Joint Ventures in Jordan, Kuwait and Egypt serve the needs of an increasing body of customers in the MENA region.

Batelco operates 16 Call Centres, located throughout the Kingdom, featuring state-of-the-art product displays and a full range of retail services to give customers a one-stop-shop for all their communications needs.

In 2005, Batelco poured BD5 million into the community through a raft of charitable donations and sponsorships.

By acting as the digital backbone of Bahrain, Batelco contributes significantly to the local economy and is a major player in putting Bahrain on the world map.

For nearly 150 years, Batelco and its predecessors have been the Kingdom's first choice telecommunications provider and can boast a long list of 'firsts':-

1916 - Wireless link established
1930 - Bahrain's first telephone exchange opened
1969 - First in the region to enter the age of satellite communication
1973 - IDD becomes available
1992 - Fully digital switching network completed
1995 - GSM launched and INET Internet service introduced

Batelco's continuing objective is to lead in customer experience by offering a reliable service and new technologies as they become available at competitive prices.

Batelco Scoops Global Award

Batelco is the overall winner in the Best Business Transformation Category of the Landor Awards, beating out rival submissions from a list which included global brand giants Frito-Lay, Smirnoff, Bailey's and Japan Post.

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