ITIL guru to address IT Service Management Conference in Dubai

The conference is fully supported and endorsed by the IT Service Management Forum - itSMF, Middle East chapter. Both the chairman and secretary of the itSMF - Middle East will be addressing the conference to be held on 17-21 June 2006 at the JW Marriott Hotel in Dubai.

The itSMF is the only internationally recognised and independent organisation dedicated to IT service management and at the conference it aims to bring together service management experts with a focus to provide an understanding for effectively resolving issues related to IT Service Management (ITSM) implementation in the region.

Bjarne Rasmussen, Secretary of the itSMF - Middle East chapter will be a keynote speaker addressing best practices in IT service management. He will be joined by leading industry experts on service management including Madeleine Barnard, Director of itSMF South Africa and Principal Consultant with Foster-Melliar, South Africa; Hanan Askalan, CIO with Dubai International Financial Centre (DIFC); and Dr Hosam Jubara, IT Consultant - Strategy and Plans with Mobile Telecommunication Company (MTC), Kuwait.

The newly released IT service management standard ISO 20000 and the integration of the standard with the information security standard ISO 27000 will be amongst the highlights of the event. Regional and international case studies from renowned organisations such as Al Rajhi Bank, Wipro Technologies, Doha Bank, Al Tayer Group will be presented. The aforementioned organisations have been recognised specifically for their IT service management and ITIL initiatives.

In an exclusive interview with one of the main speakers of the conference, Dr Abdullah Abonamah, Professor and Director of Zayed University's Institute of Technological Innovation, commented:

"IT service management is not a personal tool that is intended to boost ones career as is being marketed by many training companies in the region. ITSM is about how organisations deliver their IT services to the customer. It is a framework that is process-oriented and whose end target is excellence achieved through efficiency, consistency and cost-effectiveness."

"We are thrilled to have the itSMF support this event" mentioned Swati Taneja, IIR Conference Manager. "Their status as an internationally recognised and independent organisation will add great value to the programme. They will provide Middle East delegates with valuable information on how they can raise standards and overcome the challenges they face in the industry"

About IT Service Management Conference 2006
IT Service Management Conference 2006 takes place on 17 - 21 June 2006 at the JW Marriott Hotel, Dubai.

IT Service Management Conference 2006 is organised by IIR Middle East Conferences & Training who are the global leaders in producing highly quality and market driven events.

IT Service Management Conference 2006 is endorsed by the itSMF Middle East chapter
The IT Service Management Forum (itSMF) is the only internationally recognised and independent organisation dedicated to IT service management. It is a not-for-profit organisation, wholly owned, and principally operated, by its membership. The itSMF is a major influence on, and contributor to, industry "best practice" and standards worldwide, working in partnership with a wide range of governmental and standards bodies worldwide.