Hewlett Packard confirm support for Contact Centre event

David Kennedy will be addressing How Technology Can Effectively Support The People And Processes In Your Help Desk & Contact Centre.

David Kennedy has over thirty years in Customer Interaction Transformation practice. He is responsible for the creation and development of Hewlett Packard's intellectually property and thought leadership in the area of interaction centre transformation, and delivers on strategy consulting engagement within Hewlett Packard's corporate customer community. He will be covering the latest issues and challenges faced in terms of technology integration, and discussing latest developments such as Voice over Internet Protocol (VOIP) and speech recognition technologies.

'We are proud to have some of the world's leading contact centres participating at this exciting event, including Hewlett Packard who are both one of the leading solution providers for the industry as well as having their own award winning customer contact centre. They are a welcome addition to the programme',

mentioned Hannah Wilson, IIR Conference Manager.

Hewlett Packard will be joining an array of expert regional and international speakers including Barclays Bank, AXA PPP Healthcare, TNT, GlaxoSmithKline, and MTC Vodafone. The event will meet the strategic and business needs of all those involved with contact centres, helps desks and customer services.

IIR's Contact Centre & Help Desk Forum, is being held at the JW Marriott Hotel in Dubai on 10 - 14 June 2006. The event is endorsed by the CCA (Customer Contact Association). The event includes three interactive workshops: Effectively Mapping And Managing Processes In Your Contact Centre And Help Desk, Effective Interpersonal And Analytical Skills For Contact Centre And Help Desk Professionals, and Successful Personnel Management For Contact Centre & Help Desk Departments.