Main sponsors announced for Contact Centre World Forum

According to Dominick Keenaghan, President of event organisers INSIGHTS, "CCW '06 will see a large cross-section of the regional call centre community coming together to learn, network and celebrate major achievements to date. The conference programme has been specifically researched and written for the region and is designed to enhance the ability of participants to quickly improve the performance of their own call centres whilst setting them on a solid development course for many years to come. A particular highlight of the event is the Middle East Call Centre 2006 Awards dinner planned for the evening of June 11. Here outstanding regional players will be vying for the titles of Call Centre of the Year 2006, OSP (Outsource Service Provider) of The Year 2006, and the much coveted Call Centre Manager Of The Year 2006. As you might expect Xceed and Buzz are delighted to be associated with such a prestigious show."

For the event itself, Xceed has chosen the theme of "Xceeding Customer Service Xcellence". Currently rated as the largest OSP in the Middle East, Xceed has been winning much new "international" business with high profile clients such as Microsoft, General Motors and Oracle. With an ever expanding range of service offerings, Xceed is also actively pursuing regional opportunities. It's strategy to plan, implement and operate a contact centre, either "with you or on behalf of you" appears to be resonating very strongly with potential customers in the market at present.

Also expanding rapidly is the UAE's fast growing outsourcer, BUZZ Contact Centre Solutions. Buzz has over tripled in size over the last two years and in using CCW '06 to emphasize its capabilities in particular vertical BPO (Business Process Outsourcing) markets such as finance, hospitality and telecoms and its width of client offerings encompassing customer service, telemarketing, lead generation, technical support and market research.